Dear Valued Customer,It's unfortunate to hear that the screen failed. This is absolutely not the kind of experience we want any of our customers to have. If possible, can you please attach images of the unit? You can email me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.Thank you for choosing ASUS!Best Regards,Jamalie,ASUS Customer Loyalty US Support

Dear Tuneloon,We're sorry to hear about the unfortunate experience you're having with the Wi-fi on this model. The factory reset should resolve this issue, however if the issue still persits, we would recommend that you have this unit sent in for servicing so we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.Thank you for choosing ASUS.Best Regards,JoanASUS Customer Loyalty US Support

Dear Rina,It's unfortunate to hear that your WIFI failed to turn on. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this was a random case. Have you tried doing a Network Reset? Please follow the steps in the FAQ below. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2109013221-0005) for us to better assist you.Thank you for choosing ASUS!Best Regards,Ramon,ASUS Customer Loyalty US SupportTroubleshooting - https://www.asus.com/us/support/FAQ/1015073/

Dear Cclindauer,We're sorry to hear that your unit is not booting up. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ beow. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.Thank you for choosing ASUS.Best Regards,JoanASUS Customer Loyalty US Support[Notebook] Troubleshooting - Notebook cannot power on and shows black screen: https://www.asus.com/support/FAQ/1014276/