Great service. They explained the problem they found when starting a rotation request and showed us why they would not do the rotation until one tire was replaced. They make it clear why that tire would not be safe much longer the way it had worn, and that it was not the kind of problem that could be fixed without replacement. No excuses, no pressure, just a clear, intelligent explanation of the situation and what they recommended. Also, the out of the country person who made the initial appointment was very courteous, very articulate, and easy to understand. And I appreciated that when I made the appointment to have the new tire installed (it had to be ordered and came in just a couple of days) I was able to speak to someone in the same shop that was going to do the work.

I was not happy with product they gave me. I was given a different products. The products and prices we agreed on was not honored. I made the payment upfront and it was a special ordered and yet It was the wrong one. Can u reimburse me the extra money that I paid.

I came in to get a mug put in my tire. There was a nail in the flat portion of the tread. They informed me that side wall was worn and thought that I should have seen that. They refused to repair the nail and I had to purchase a new tire……I felt like they took advantage of me! I could have gone to Tire Kingdom and they would have put a plug in. The side wall issue had no bearing on the tire……

Starting with a good name brand is generally a good beginning. Having fast, friendly and capable personnel to install the tires is the next step, and the men at Sam's certainly performed that task quickly and completely. In what seemed like no time at all we were back on the road, just in time to safely and confidently drive through some lousy winter weather.

The people working in the tire department are pleasant to work with, I was in and out in less than an hour. Their priceing includes putting them on the rim, balancing and disposing the worn tires And they come with an 85 thousand mile guarantee!

The exact tire we ordered online was late getting to the club for installation. Thankfully Austin kept us updated and offered an in-stock tire, with a higher mileage rating, for less $$ and free installation. Austin saved our weekend plans.

I went to Sam's Club to get tires. I wasn't sure if I needed 2 or 4. I had no idea what size tires I needed. The guy at the service dept was wonderful. He told me that they would get the car from where I parked it and check them out and let me know. I didn't have an appointment. Within 2 hours, I had new tires put on. They kept my old tires at no additional cost. I was very pleased with my experience.

I purchased the tires the week before and made the installation appointment at 8 AM for the next week. When I arrived for installation they told me I didn't have an appointment. When the lead (salesman) arrived he tried to tell me my appointment was the day before. I knew that I did not make it for that day because It had a prior commitment for that day. Two and a half hours later I had my tires. There is no waiting room. No where on my receipt did it have my appointment. I did not receive any text or email reminding me of my appointment.

After pricing out in the area, Sam's had the best price for the value. I ordered them Sunday and got the call Monday they had arrived. The whole process was smooth and with the sale and membership plus discount I was under my expected cost. Everyone was friendly and professional. These tires have a long mileage warranty and I am very happy with the tires and the experience.

We read a good many reviews and comparisons about all weather tires. We picked these because of the performance in rain and snow. Now that we have them on the SUV for about a month, I can say that my husband loves them. They are responsive and perform well in the rain. They are mushy or slidey. He's very happy with them. Love the SAMS price. We did learn that it is best to make sure you are purchasing this years manufacture date, because over the years that rubber does deteriorate. So if you are looking on-line and see that the MaxLife is the older generation than the MaxLife 2, and they are cheaper (some are the exact same price, go figure), be careful because they could be a year or two older than the MaxLife 2.