Starting with a good name brand is generally a good beginning. Having fast, friendly and capable personnel to install the tires is the next step, and the men at Sam's certainly performed that task quickly and completely. In what seemed like no time at all we were back on the road, just in time to safely and confidently drive through some lousy winter weather.

Great service. They explained the problem they found when starting a rotation request and showed us why they would not do the rotation until one tire was replaced. They make it clear why that tire would not be safe much longer the way it had worn, and that it was not the kind of problem that could be fixed without replacement. No excuses, no pressure, just a clear, intelligent explanation of the situation and what they recommended. Also, the out of the country person who made the initial appointment was very courteous, very articulate, and easy to understand. And I appreciated that when I made the appointment to have the new tire installed (it had to be ordered and came in just a couple of days) I was able to speak to someone in the same shop that was going to do the work.

The people working in the tire department are pleasant to work with, I was in and out in less than an hour. Their priceing includes putting them on the rim, balancing and disposing the worn tires And they come with an 85 thousand mile guarantee!

I was not happy with product they gave me. I was given a different products. The products and prices we agreed on was not honored. I made the payment upfront and it was a special ordered and yet It was the wrong one. Can u reimburse me the extra money that I paid.

We had to purchase this replacement passenger side tire for an unanticipated damage situation, as described below, but along with that replacement, Mr. Matthew, the Sam's Club technician recommended we also include a TPMS Kit small purchase price to assure proper functionality of the tire wheel air valve stem. Tire Damage Situation: While driving about 1.5 miles at night from our house in our vehicle, we heard very significant vehicle vibrations from the passenger side. So, we then stopped and noticed the rear-passenger side tire was flat. Thankfully, we were able to re-inflate it with a special tool stored in the vehicle, and we were able to drive back to the house, but at that time we did not know why the tire became flat. The next day we realized the tire had been flattened by a large nail into the tread surface and the tire wall surfaces were subsequently and permanently damaged due to its flat rolling condition. After all work service completion by Mr. Matthew, while driving we also noticed the vehicle's “excessive low tire-pressure” dash-board indicator light was now shut-off. This indicator light had been staying on for the past two years, and our regular auto repair technician had previously suggested we frequently check tire pressures or pay a very large price estimate to figure out and fix which of our 4-vehicle tire valve stems was the cause for it to have remained on so long.

The exact tire we ordered online was late getting to the club for installation. Thankfully Austin kept us updated and offered an in-stock tire, with a higher mileage rating, for less $$ and free installation. Austin saved our weekend plans.

We had stopped to ask about tires for our Forester a couple of weeks before and were helped by Nate. He was very patient with us as seniors and has a great smile. We decided to go back and hoped Nate was there. Sure enough, we asked him to help us. He recommended the Goodyear tires for a great price. They were in stock and asked if we needed to make an appointment. No, we could have them installed on the spot. We went for ice cream, walked around a bit and got a call the car was ready. The tires are so quiet . We are extremely happy with our purchase. If you are in South Charlotte ask for Nate.

I got these for my Kia Sorento and like them very much. I especially appreciate the long wear rating, it's more than the old tires, and they weren't that old- just worn out. I find these to be about the same in regards to road noise, fairly quiet. I'm happy with them and the installation was super fast and easy.

I purchased the tires the week before and made the installation appointment at 8 AM for the next week. When I arrived for installation they told me I didn't have an appointment. When the lead (salesman) arrived he tried to tell me my appointment was the day before. I knew that I did not make it for that day because It had a prior commitment for that day. Two and a half hours later I had my tires. There is no waiting room. No where on my receipt did it have my appointment. I did not receive any text or email reminding me of my appointment.

I went to Sam's Club to get tires. I wasn't sure if I needed 2 or 4. I had no idea what size tires I needed. The guy at the service dept was wonderful. He told me that they would get the car from where I parked it and check them out and let me know. I didn't have an appointment. Within 2 hours, I had new tires put on. They kept my old tires at no additional cost. I was very pleased with my experience.