Dear Customer,<br /><br />Thank you for sharing your review of the Segway E2 Pro Electric Scooter. We’re delighted to hear it’s been such a great option for your 16‑year‑old son, giving him independence and a reliable way to get back and forth to work. That’s exactly the kind of convenience and confidence we hope our scooters provide for teens and adults alike.<br /><br />We’re thrilled it’s been a positive addition to your family’s routine.<br /><br />If you ever have questions or need assistance with the scooter, please reach out to our Segway Customer Support team at technicalsupport&#64;segway.com or call 1‑866‑4SEGWAY (866‑473‑4929).<br /><br />Best regards, <br />Segway Customer Support Team

Dear Scott,<br /><br />Thank you for sharing your review of the Segway E2 Pro Electric Scooter. We’re thrilled to hear you think it’s an awesome product! It’s great to know the scooter is meeting your expectations and delivering a reliable, enjoyable ride.<br /><br />If you ever have questions or need assistance, please reach out to our Segway Customer Support team at technicalsupport&#64;segway.com or call 1‑866‑4SEGWAY (866‑473‑4929).<br /><br />Best regards, <br />Segway Customer Support Team

Hi Jennifer - thank you for the review, and we apologize that after 2 years of use we did not meet your expectations. With batteries, how long they last depends on the how they are kept. For example, if the product sat for a long period of time without being charged, then the battery would not work as well. Same if was left constantly plugged-in. The battery must be well maintained for it maximize its&#39; longevity. Same is true for laptops, cell phones, etc... anything with a rechargeable battery. Hope this helps a bit...

Dear Krystal,<br /><br />Thank you for sharing your review of the Segway E2 Pro Electric Scooter. We’re delighted to hear your kids love their scooters and that their friend is excited to get one for his birthday — that’s wonderful to know! It’s great when riders can share the fun together, and we’re glad the E2 Pro has been such a hit.<br /><br />If you ever have questions or need assistance with your scooters, please reach out to our Segway Customer Support team at technicalsupport&#64;segway.com or call 1‑866‑4SEGWAY (866‑473‑4929).<br /><br />Best regards, <br />Segway Customer Support Team

Dear Customer,<br /><br />Thank you for sharing your review of the Segway E2 Pro Electric Scooter. We’re delighted to hear your grandson loves his scooter — that’s exactly the kind of joy and excitement we hope to bring to riders. It’s wonderful to know the E2 Pro is making a positive impression in your family.<br /><br />If you ever have questions or need assistance with the scooter, please reach out to our Segway Customer Support team at technicalsupport&#64;segway.com or call 1‑866‑4SEGWAY (866‑473‑4929).<br /><br />Best regards, <br />Segway Customer Support Team