We're sorry to hear about the rust issues you've experienced since day one and the damage to your oven's interior. We want to help you resolve this as quickly as possible. While standard Easy-Off can damage the EasyClean® or self-clean coatings, we would like to review your case to see how we can assist. You can reach our support team directly at 1-888-542-2623 (Mon–Sun, 8 a.m. to 9 p.m. ET) for further assistance.

Hey there. Thank you for sharing your experience with us. We're very concerned to hear about the issues you're having with your new range, especially as a long-time LG customer. The situation you've described—a new appliance top that is difficult to clean and is showing signs of rust after only four months—is something we'd love to try and help with. Here's some information from our LG help library that may be able to assist you: https://shorturl.at/p44GS. To give your case the specific attention it needs, please send us an email with your range's model and serial number, and any photos you may have of the rust. We'll personally look into this for you and work towards a resolution. We are committed to making this right. ^ Diego

Hey there. We understand your significant disappointment with your LG Gas Range Oven, as the control panel and oven stopped working completely after only 3.5 years. It's certainly disheartening when an essential appliance fails unexpectedly, even though your other LG products are working fine. We want to help explore every possible avenue to bring a wonderful resolution for you. Please send us a direct message @LGUSSupport with your range's model number, serial number, and purchase date. We're confident that once we have all the specifics, we can work towards a path that addresses your concerns. ^ Diego

You don't know how much your fantastic feedback means to us here. Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! If you need any assistance or any inquiries in the future with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info, or call us at (800) 243-0000 and we'll be happy to assist. ^Danee