Hi there. Thank you for taking the time to leave us a review on your gas range. The cosmetics of this unit play a big important role in maintaining good quality and, especially, a good-looking appliance at your side at all times, and we'd like to ensure that your questions or concerns get answered by us! We recommend that you look at the owner's manual on page 55 for more information on how to properly maintain the cleaning of the grates and burners on this unit... ^Anthony

We’re happy to know that you had a 5-star experience with your LG product. Thank you for sharing the word about its excellent features and quality. Every team member here appreciates your feedback, and it motivates us to continue developing our products and services. We can't wait to welcome you back for your next LG review! ~Tanisha

Laila, we are so sorry to see your disappointment with your new stove and experienced a part back order issue with the control panel. Thank you for submitting your proof of purchase to us so that we can process the alternative resolution for you. ^Jennifer

Hey there! Nothing beats the joy of holiday cooking, especially when you have a LG stove that heats up in a flash and keeps that perfect temperature! Don't hesitate in reaching out if you ever have any questions @LGUSSupport~ Kimmy

We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki