Dear Abby,<br />We sincerely apologize for the inconvenience caused by the AJFJH50-58-MAX hose you purchased. We take our product quality seriously and would like to make things right for you. Please contact our customer service team at 866-766-9563 (Monday through Friday from 9am-8pm EST, Saturday and Sunday from 9am-5pm EST). with your order details and a description of the problem you experienced, so we can assist you with a resolution.<br /><br />Thank you for bringing this to our attention.<br />Thanks<br />Customer Service Team<br />Snow Joe &#43; Sun Joe

Dear Virlinda,<br /><br />We sincerely apologize for the inconvenience caused by the Aqua Joe AJFJH50-58-MAX hose you purchased. We take our product quality seriously and would like to make things right for you. Please contact our customer service team at 866-766-9563 (Monday through Friday from 9am-8pm EST, Saturday and Sunday from 9am-5pm EST). with your order details and a description of the problem you experienced, so we can assist you with a resolution.<br /><br />Thank you for bringing this to our attention.<br />Thanks<br />Customer Service Team<br />Snow Joe &#43; Sun Joe

Dear Walmart Customer,<br />We sincerely apologize for the inconvenience caused by the Aqua Joe AJFJH50-58-MAX hose you purchased. We take our product quality seriously and would like to make things right for you. Please contact our customer service team at 866-766-9563 (Monday through Friday from 9am-8pm EST, Saturday and Sunday from 9am-5pm EST). with your order details and a description of the problem you experienced, so we can assist you with a resolution.<br /><br />Thank you for bringing this to our attention.<br />Thanks<br />Customer Service Team<br />Snow Joe &#43; Sun Joe

Dear Josie,<br />So sorry to hear that you&#39;re having an issue with our product. We take each matter very<br />seriously and want to make sure you are happy. At Snow Joe &#43; Sun Joe we stand behind<br />each product we manufacture. Our toll-free number is 866-766-9563 (Monday through<br />Friday from 9am-8pm EST, Saturday and Sunday from 9am-5pm EST). We promise to do<br />our best to make sure you are satisfied 100%.<br />Thanks<br />Customer Service Team<br />Snow Joe &#43; Sun Joe

Dear Nicholas,<br />Thank you for sharing your experience with the AJFJH50-58-MAX product. We apologize for any inconvenience this may have caused you.<br /><br />We take our customers&#39; feedback seriously, and we appreciate you bringing this issue to our attention. We would like to inform you that our product is designed to be used with a variety of garden hose holders, and we have not received any similar complaints about our product breaking when used with a roll-up water hose holder. However, we understand that each customer&#39;s situation may be different, and we would be happy to investigate further to determine the cause of the issue you experienced. Please reach out to us at &#43;1-866-766-9563 from 9:00 AM to 8:00 PM EST on weekdays and 9:00 AM to 5:00 PM on weekends. We promise to do our best to make sure you are satisfied 100%.<br />Thanks<br />Customer Service Team<br />Snow Joe &#43; Sun Joe