Hi PamPam, Thank you for sharing your experience. If you've turned on your TV and hear sound but see no picture - or if the image is cutting in and out - there are a few common possibilities to consider: 1. Connection Issue – This is the most frequent cause. Check for loose, faulty, or improperly installed cables between the TV and any connected devices. 2. External Device Issue – The problem may lie with the device connected to your TV (e.g., cable box, game console). Be sure the device is powered on and using compatible video output settings. 3. TV Hardware Issue – If connections and external devices have been ruled out, the issue may be internal and could require technician support. We’d appreciate the opportunity to assist you further. Please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat with an agent, along with manuals, software, and warranty information, is also available through the ‘Support’ section on our website. ~ Samsung Advisor

Hi, Thank you for sharing your user experience. If your TV’s picture or sound settings keep resetting after a few minutes, it’s likely that Usage Mode is set to Retail Mode. This mode is intended for in-store display and will automatically reset certain settings every 5 minutes. To resolve this, change the Usage Mode to Home Mode by navigating to: Home > left directional key > Settings > All Settings > General & Privacy > Usage Mode > Home Mode If you need help making this change or have additional questions, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat agents are also available on our website. ~ Samsung Advisor

Hi Television, Thank you for sharing your review. Your TV Works With Alexa, meaning you’ll need to connect a standalone Alexa device such as an Echo speaker, to control compatible smart home devices and some experiences on your TV. Here are the steps: 1. Download both the Amazon Alexa and Samsung SmartThings apps, if you don't already have them. Both are available for iOS or Android devices. 2. Make sure your Alexa device and TV are both connected to the same Wi-Fi network. 3. Your TV must be enabled within the SmartThings app. If not, make sure you are signed in with your Samsung account on the TV: Settings > All Settings > Samsung Account 4. Log in to the SmartThings app with the same Samsung account. Tap Devices, and if your TV isn’t already shown, tap + to add it to the app. 5. In the Alexa app, enable the SmartThings skill and sign into your Samsung account. This will automatically connect your Samsung TV to Alexa and let you use voice commands to control your television. If you need more help, we’re here. Give us a call at 1-800-SAMSUNG, available daily from 8AM - 9PM EST Monday - Friday, and 8AM - 6PM Saturday and Sunday. You can also visit the Samsung website and click on ‘Support’ for: • Live Chat • Manuals, Software, & Warranty Info ~Samsung Advisor