We are so happy to hear your new MVEL2125X is outperforming your old microwave and giving you all the features you need, MeBE! Delivering great performance and overall value is exactly what we strive for, and we're delighted to know it's been a great addition to your kitchen. We also appreciate your honest feedback regarding the pull-out over-the-range fan's steam suction. For the best ventilation performance, we recommend ensuring the mesh filters underneath are clean and securely clicked into place. Feedback like yours helps us continue improving the experience for all our customers. If you ever have questions about your microwave or need additional assistance, our LG CareQ team is always happy to help at 1-888-542-2623 or via https://www.lg.com/ca_en/support/contact-us/. Thank you for being part of the LG family, and we hope you continue enjoying your new microwave for years to come!

Hello. We appreciate you sharing your review regarding your LG MVEL2125X Microwave. We recognize your experience with the microwave not heating properly and your interaction with support. To help address heating issues, ensure the door is fully closed and latched properly, verify that the cook time and power level are set correctly, and perform a power reset by unplugging the unit or turning off the circuit breaker for two minutes before restoring power. For additional guidance on heating troubleshooting, please visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating-properly--20153229630502?srsltid=AfmBOopXafyHzWX9JhRpTOihkP8SoubxAfh1QAJl20S4rSBxt0yIuBgV. We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James