Thank you for contacting us. We sincerely apologize for the issue you&#39;ve experienced with the zipper coming off track—we understand how frustrating that can be.<br /><br /><br />Your feedback is valuable to us. While this is the first report we&#39;ve received of this specific problem, we take it into much consideration and will notify our design and quality assurance teams. We are committed to ensuring the highest level of product performance. This may be a one off issue, as we recommend reaching out to Sam&#39;s Club support for a replacement.<br /><br />Hope this helps!