Hi there! Thank you for providing your feedback to us, we're sorry to hear your BR800 Mattress did not provide support. It sounds like there may be an issue with the particular mattress you purchased and we do back our mattresses with a 10-year limited Warranty. We recommend reaching out to Sam's Club using 385-256-9674 to initiate a warranty claim, and they can guide you from there! We hope this helps and leads to a swift resolution!