Hi, Curtis. Thank you for reaching out and sharing what happened. We understand the importance of receiving a replacement LG TV (75UA7700PUA) model in proper condition, especially when it’s part of a warranty process you trusted to be smooth and straightforward.<br />To help prevent similar issues with any future setup, one helpful step for this model is to run a Screen Self‑Diagnosis once the TV is powered on. This can be accessed by going to:<br />Settings → Support → Device Care → Self Diagnosis → Picture Test.<br />This feature helps verify the panel and internal display functions right away. For more guidance, visit https://www.lg.com/us/support/product/lg-75UA7700PUA.AUSQ. <br /><br />If you’re open to it, our team would like to review the details of your case more closely. You may send us an email at lgdigitalcare&#64;lg.sprinklrsupport.com so we can assist you directly. ^Juvy

Hi, Benjawan. Thank you for reaching out, and we understand the importance of having your LG TV (75UA7700PUA) model arrive in perfect condition. One helpful step is to check whether the delivery team documented the condition of the TV at the time of installation, as this can speed up the replacement or pickup process. If you haven&#39;t done so yet, we recommend contacting Sam&#39;s Club customer service at 888-746-7726. And if the TV is still mounted or placed in your restaurant, keeping it powered off and in the same condition helps ensure the pickup and replacement process goes as quickly as possible. For more guidance, visit https://www.lg.com/us/support/product/lg-75UA7700PUA.AUSQ. If you need further assistance, please send us an email at lgdigitalcare&#64;lg.sprinklrsupport.com. We&#39;re here for you! ^Juvy

Hi, Allan. Thanks for reaching out. We understand the importance of having your LG TV (75UA7700PUA) model operate just the way you expect, especially when the TV is in sleep mode.One helpful step you can try is navigating to Settings → All Settings → General → System → Additional Settings → Home Settings, then switching Home Promotion off. This option often prevents unexpected ads from appearing on webOS TVs. For more guidance, visit https://www.lg.com/us/support/product/lg-75UA7700PUA.AUSQ. If the behavior continues, we’d be glad to take a closer look. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can assist you further. ^Juvy

Hi, James. Thank you for reaching out about your LG TV (75UA7700PUA) model. We understand how important it is to enjoy a clear picture right out of the box, and we appreciate you sharing the details about the discoloration issue.One helpful step is to perform a picture test directly from the TV’s settings. This feature helps determine whether the issue is related to the panel itself or to connected devices. To run the test, press Settings > All Settings > Support > Picture Test. If the distortion appears during the test, it indicates a hardware issue with the screen. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-perform-a-picture-test--20153275651659. If the problem persists after the picture test, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you further. We're here to help. ^Juvy

Hi, Kay. Thank you for reaching out and sharing what happened with your LG TV (75UA7700PUA) model. We understand the importance of receiving a TV in perfect condition. If you haven&#39;t done so yet, we recommend contacting Sam&#39;s Club customer service at 888-746-7726 to report the damage. <br /><br />Also, for this model, one helpful step you can try—once a replacement is arranged—is checking the panel test in the TV’s settings after setup. This helps confirm that the display is functioning correctly across all zones. For further assistance, please send us an email at lgdigitalcare&#64;lg.sprinklrsupport.com. We&#39;re here for you! ^Juvy