Picture is great, but . . .
I love the picture and the price on this TV, but overall, it has several faults. The "smart" menu system on this TV SUCKS, and the remote is worthless. This is the sixth Samsung TV that I've owned, but it may be my last.
The remote that comes with the TV is worthless. I've already replaced the remote that came with the TV through customer service, because it was dead on arrival. No problem, except it took over two weeks for the replacement to arrive. The replacement works most of the time, but I've found that one of the old non-smart remotes I have from a previous Samsung TV works much better than the new smart one. I also downloaded the Samsung TV app for my phone, and I've found it works better than either remote.
The second major problem I have is the menu system on the TV. I have the TV hooked up to an antenna in my office, and it takes about six clicks and several minutes, yes, minutes, to navigate to the over-the-air channel I want when I initially turn the TV on in the morning. This is ridiculous. It usually takes at least three attempts through the menu to get the channel to play on the TV.
The last problem is in trying to add apps. I've added the Xfinity Stream app three times, but it does not appear on the list of possible "channels" to navigate to. There are at least ten different choices of "channels", two or possibly three that I will use, but Xfinity does not appear. It does appear in the APP section if I search for it.
Overall, the TV works great. I'll be replacing our main large screen TV in the Family Room in the near future, but I'm really not sure if I'll get another Samsung or change to a different brand. My son purchased a 65 inch LG that has a menu system that is efficient and works and the picture is amazing. Of course it was about $500 more than this TV. But price should not have anything to do with functionality.
reply from Samsung Specialist
OrygunDuck,
Thank you for sharing your feedback with us. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website, then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your U8000FD TV model to view or download the available guides.
The e-Manual & User Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides.
Your TV includes Learn Menu Screen, an accessibility feature that provides audio guidance for on-screen menus. When enabled, your TV will announce the name and function of each menu item as you scroll, without making any changes. This feature is particularly helpful for users who are visually impaired or new to Smart TV menus. To enable, go to: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen. To exit, press the Return key twice.
If you're experiencing freezing or lag in general response time, please try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.
If you’d like more assistance, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Specialist
Customer reviews for SAMSUNG 50" Class U8000F Series 4K Crystal UHD Smart TV for
