Hi Outdoor Lovers, Thank you for sharing your experience. Samsung remotes are designed to offer convenient control, but we understand if you’d prefer to use a universal remote. Many third-party remotes work well with Samsung TVs, though setup steps may vary by brand and model. To get started, we recommend checking the manufacturer’s instructions for programming codes and pairing methods. If you run into any trouble or have compatibility questions, Samsung Support is happy to help. You can reach us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat agents are also available at the ‘Support’ link on our website. ~ Samsung Advisor

Hi Disappointed, We appreciate your feedback regarding your U8000F TV’s performance. If you're experiencing slow apps, freezing, or lag in general response time, try the following steps: 1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now 2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care 3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system. If you're still noticing performance issues after these steps, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also connect with a LiveChat agent via the ‘Support’ link on our website. ~ Samsung Advisor

Hi Nadf, We're sorry to hear you are experiencing issues with your U8000F TV. If you need help, please do not hesitate to reach out to us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat agents are also available at the ‘Support’ link on our website. ~ Samsung Advisor

Hi, Thank you for sharing your user experience. If your TV’s picture or sound settings keep resetting after a few minutes, it’s likely that Usage Mode is set to Retail Mode. This mode is intended for in-store display and will automatically reset certain settings every 5 minutes. To resolve this, change the Usage Mode to Home Mode by navigating to: Home > left directional key > Settings > All Settings > General & Privacy > Usage Mode > Home Mode If you need help making this change or have additional questions, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat agents are also available on our website. ~ Samsung Advisor

Thanks for your review. If you’re experiencing specific issues which caused you to give this a 2-star rating, please know Samsung Customer Support is here to help at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also reach our LiveChat team by selecting the ‘Support’ link on our website. ~ Samsung Specialist

Hi Daniel, We appreciate your feedback. For optimal performance, please ensure your TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care If issues continue, please reach Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat is also available via the ‘Support’ link on our website. ~ Samsung Advisor