Shopper4, Thanks for taking a moment to review Samsung’s 2025 Q7F TV. If you’re experiencing specific issues which caused you to give this a negative 3-star rating, please know Samsung Customer Support is here to help at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for: • Live Chat • Manuals, Software, & Warranty Info • Creating a Service ticket ~ Samsung Specialist

dthomas30040, Thank you for sharing your experience with Wi-Fi connectivity. If your TV is having trouble connecting to the network, the following steps may help resolve the issue: Signal & Setup Tips: 1. Check TV-to-router distance – Your TV should be within 50 feet of the modem or access point for reliable signal strength. 2. Minimize interference – Turn off nearby wireless devices and make sure there are no physical barriers (stone walls, fireplaces, appliances) between the TV and router. Power Cycle Devices: 3. Restart both your TV and router – Unplug both devices for at least 30 seconds, then plug them back in and allow them to reboot fully. Connection Type: 4. Evaluate your connection method – o If using Wi-Fi, move your router closer to the TV and eliminate any obstructions. o For a more stable connection, we strongly recommend using a wired Ethernet cable. o If already using Ethernet, verify the cable is working by testing it with another device. Run Built-In Diagnostic Tools: 5. Network Test: Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test 6. Wi-Fi Check: Settings > Support > Device Care > Self Diagnosis > Wi-Fi Last Resort: 7. Perform a Factory Reset (if issues persist): Settings > All Settings > General & Privacy > Reset > Factory Data Reset. Note that this will return all settings to their original defaults. If these steps don’t resolve the issue, please reach out to Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat support and additional help are available at the ‘Support’ link on our website. ~ Samsung Specialist