We’re sorry to hear that your TV arrived with damage. While every unit is packaged carefully for transit, incidents can still occur during handling and delivery. Please reach out to our support team as soon as possible so we can review your case and guide you through the steps to get this resolved quickly. At your earliest convenience, please contact us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for: • Live Chat • Manuals, Software, & Warranty Info • Creating a Service ticket ~ Samsung Specialist

Robert, We appreciate your feedback regarding response time. For optimal performance, please ensure your TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care If issues continue, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website. ~ Samsung Specialist

We’re sorry to hear about your experience with Samsung’s Q7F TV. We strive to provide the best quality and value, and each TV is backed by a 1-year limited manufacturer’s warranty when purchased new from an authorized retailer. This includes authorized service for eligible manufacturer defects. To view the full warranty details, simply enter your model number here: https://www.samsung.com/us/support/warranty/ Please don’t hesitate to contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun) or via LiveChat on our website under ‘Support.’ We’d be happy to assist. ~ Samsung Specialist