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Customer reviews for Member's Mark Pro-Series 5-Burner Gas Griddle for
Member's Mark Pro-Series 5-Burner Gas Griddle
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4.5 out of 5 stars
stars
779 ratings366 reviews
  1. 5 stars79% (612)
  2. 4 stars8% (64)
  3. 3 stars4% (35)
  4. 2 stars3% (22)
  5. 1 star6% (46)

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Showing 111-120 of 366 reviews
Sep 12, 2023
Reviewer name: RobG
1 out of 5 stars
1 out of 5 stars review

Damaged prior to packaging

The firebox was damaged prior to shipping. The griddle does not fit onto the firebox. Now I need to wait 5-10 days for a reply.

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear that your griddle arrived in less than perfect condition. For the most immediate customer assistance. Please reach out to us at the number on your manual. 1-833-454-0864 a customer service agent will be able to assist you right away. If you prefer to contact us by email (support@proseriesbbq.com), one of our agents will get back to you within 2 business days. Our customer care turn around time is NOT 5-10 business days. Hope this helps!

Apr 16, 2024
Reviewer name: Danii
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Buy It Now

The best money I’ve spent on a luxury item & not a necessity. I try & find every excuse to cook on it lol.

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're so happy that you're happy! Thank you for choosing Member's Mark. Please consider subscribing to our YouTube channel where you can find troubleshooting videos, step-by-step instructional videos, recipes and more! https://www.youtube.com/@MembersMarkGrills/videosHappy grilling!

May 14, 2023
Reviewer name: Joey
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Awesome Griddle

Upgraded to this from a blackstone. Best decision I ever made in regards to outdoor cooking. Absolutely love this griddle

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Thank you for choosing Member's Mark!

Dec 31, 2023
Reviewer name: Shawn
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Happy Day at Christmas!

I love the grill. It has made some spectacular Ribeye's! I would like to have a way to grill on open fire on one side. But no complaints.

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Your feedback regarding the need for a grilling spot has been noted. Thank you for choosing Member's Mark!

Jun 14, 2022
Reviewer name: Reyran
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Awesome!

Great griddle for the price. Heavy duty and large cooking surface area. Comparable if not better than a Blackstone griddle.

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Happy grilling!

Feb 3, 2022
Reviewer name: rd
5 out of 5 stars
5 out of 5 stars review

Best Bang for the buck

I’ve bought 3 of these, for myself,father in law & my brother. No complaints. Great material, sturdy, perfect size. Definitely recommend

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for leaving a review and thank you for being such a loyal customer. Happy Grilling!

Mar 22, 2022
Reviewer name: kaye
5 out of 5 stars
5 out of 5 stars review

love it but can’t find replacement drip pans

We have the 2021 version of this and love it. The only downside so far, we can’t find the replacement drip pans anywhere.

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for taking time to leave a review. If you're referring to the aluminum inserts that fit inside the grease tray, the measurements for those drip pans are: Length: 8.7" (22.1cm)Width: 4.6" (11.6cm) Height: 2.4" (6.2cm)Should you wish to purchase a pack of 6, please don't hesitate to reach out to the Member's Mark help center at: 1-888-301-0332

Feb 19, 2022
Reviewer name: converted to natural gas
5 out of 5 stars
5 out of 5 stars review

converted to natural gas - love it!

We purchased a black stone griddle conversion kit from wal mart. It was a perfect fit. We are enjoying the griddle with natural gas.

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

This grill is liquid propane ready and is not convertible to Natural Gas. There is a difference between a propane only valve assembly and a convertible valve assembly. Unfortunately this grill is 100% not able to convert to natural gas. Any conversion will void your warranty and could cause fire or severe bodily harm or damage to your home or personal property. Attempting to fit a conversion kit on a unit that is not convertible is NOT advised.

Jul 7, 2022
Reviewer name: Lauren
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Better than the competition

This is better then a blackstone and cheaper! I love how there are magnets on the front for utensils. I also like how it has a lid and cover.

Helpful?52AT8TJPAQC615568471988
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Thank you for choosing Member's Mark!

Nov 10, 2024
Reviewer name: Sara
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great grill!

I bought this for my husband as a gift. He absolutely loves it. We made a hibachi dinner for our first meal and it turned out great. The five burners and large cook surface make for a top notch cooking surface.

Helpful?52AT8TJPAQC615568471988