Hi Lind. Thank you for your feedback, and we apologize for the frustration you've experienced with the oven light feature. We understand how inconvenient it can be when a feature activates unintentionally. The knock-to-light feature was designed as a hands-free convenience, but we certainly understand that it may not be ideal for all users. Your experience is important to us, and we appreciate you bringing this to our attention. If you have any further concerns or need assistance adjusting the settings, our team would be happy to assist you. Please feel free to reach out to our LG CareQ Team at 1-888-542-2623 for support. We’re committed to improving your experience with our products and value your input.

Hello, Jon. Thank you for sharing your experience with your LG Range. We understand how important safe and reliable operation is, especially with the burner controls and flame behavior on your range. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this burner knob sequence and flame safety issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for range and oven support resources: https://www.lg.com/us/support/help-library/burner-flames-uneven-large-small-gas-cooktops-ranges--20150483016024. ^James

We are relieved you’re safe, but deeply concerned by your report. To check if your model is part of the February 2025 recall, please visit our LG Range Recall Page to enter your serial number. In the meantime, we strongly recommend using the Control Lock feature on your panel to prevent accidental activation. Should you have any questions or need further assistance, please reach us at 1-888-542-2623 (Mon–Sun, 8 a.m. to 9 p.m. ET)

Dear Valued Customer, Thank you for taking the time to share your experience. We’re truly sorry to hear that your stove hasn’t met your expectations, and we understand how frustrating this must be—especially when you rely on it daily for cooking and baking. We appreciate your feedback regarding the oven light functionality and the Ultra Heat element. Your comments are important and help us identify areas where we can improve our products to better serve our customers' needs. We're also very sorry to hear that the top burner stopped working just after the warranty period. Even though your unit is out of warranty, we’d like to take a closer look and see what support options may be available. Please don’t hesitate to contact us at 1-888-542-2623, available Monday to Sunday, 8 a.m. to 9 p.m. Eastern Time. When you call, please have your bill of sale handy so we can assist you as quickly and efficiently as possible. Thank you again for your feedback, and we hope to help improve your experience with LG. Sincerely, The LG Electronics Team

Hey there. We appreciate your time in leaving us a review regarding your electric range. It's hard for us to hear that you had a negative experience, as we always do our best to provide our customer service with the best support possible. Should you have any other questions or concerns, don't hesitate to reach out to us through our social media platforms such as Facebook or Twitter using @LGUSSupport or contact our customer support line at (800) 243-0000, and we would be happy to look into this for you. ^Anthony

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane