We are sorry to hear that you received your range with a broken grate. Please follow up with Customer Support so we can make sure a replacement has been ordered. It is certainly a possibility shipping has been impacted. Please rest assured, we are working as quickly as possible to make our products available. We appreciate your commitment to the LG brand. Again, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. This will allow for an open dialogue with expert agents that can offer assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution. ^Daphane

Thank you for this feedback and we will be happy to pass this along to our product developers.^Sandy

Hey there. We understand the significance of your LG range to you, and we want to assure you that we are always here to support you in any way we can. Let's explore your warranty options together. Please send us a private message on social media @LGUSSupport with your contact information, model, and serial number. We'll work towards resolving any issues and getting you back to enjoying your LG range.^ Diego