We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki

Hey Warren! Thanks for telling us about your experience with your LG WashTower. We'd love to help clear the odor so you can return to that fresh laundry smell! Tub Cleaning is a great place to start if you're trying to get rid of that smell. We recommend trying out the other steps on our page here: https://shorturl.at/Eqyv2. If you still need help with the odor in your LG washer, please follow up with us on social media @LGUSSupport with your model number. Our team of experts will guide you from beginning to end! *Joseph

We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Washer/Dryer Combos, please visit https://www.lg.com/us/washer-dryer-combos. You can always reach out to LG Customer Support by private message via Facebook Messenger @LGUSSupport with any product questions or concerns and use #VOC. We apologize for any inconvenience this caused. ^Daphane