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Customer reviews for LG Single Unit Front Load LG WashTower for
LG Single Unit Front Load LG WashTower
4.5 out of 5 stars
stars1,532 ratings1,532 reviews
  1. 5 stars76% (1,166)
  2. 4 stars13% (205)
  3. 3 stars4% (54)
  4. 2 stars2% (25)
  5. 1 star5% (82)
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Showing 1,341-1,350 of 1,532 reviews
Mar 2, 2021
jthomas84
5 out of 5 stars review

Sleek and sophisticated

[This review was collected as part of a promotion.] This combo is amazing! It remembers my wash settings for when I load the dryer, washes and dries well, and has multiple settings to customize. You can also download special settings to the machine to make it your own. I had my last set of lg washers and dryers for 10 years and always loved them. So glad we upgraded to this another lg and picked this beautiful machine!

Review from lg.com
Helpful?2NM7EFNUWAHK15544555029
Mar 6, 2021
Srs1970
5 out of 5 stars review

Beautiful and super functional!

[This review was collected as part of a promotion.] We bought this laundry tower a bit over a month ago and we have been very happy with it! The size of the wash tub and dryer drum is huge considering the tower’s small footprint. The technology makes dying laundry simple and we love the WiFi alerts and seemly energy saving cycles. I would not hesitate to recommend to family an friends.

Review from lg.com
Helpful?2NM7EFNUWAHK15544555029
Feb 26, 2021
Bill02
5 out of 5 stars review

Couldn’t be happier

[This review was collected as part of a promotion.] After a long story to get it in place, we couldn’t be happier with its performance. We have always been afraid to shift to a front loading washer, this unit has sold us! The washer dryer built together with all controls conveniently accessible makes it a pleasure to operate. We set it up in a laundry closet in our bedroom. Quiet smooth operation is greatly appreciated.

Review from lg.com
Helpful?2NM7EFNUWAHK15544555029
Sep 14, 2024
Rock3322
1 out of 5 stars review

Doesn’t work

[This review was collected as part of a promotion.] Bought the WKEX200HBA wash tower and professional install and the new dryer doesn’t work right out of the box. Hope this is not a sign of things to come. So now have to wait another week to get the new unit and take this new unit back.

Review from lg.com
Helpful?2NM7EFNUWAHK15544555029
reply from LG Digital Care Team

Hey there! We appreciate you telling us about your recent delivery experience with your LG WashTower. We always want to ensure a perfect out-of-the-box experience so that our cherished customers can enjoy their new LG products right away, so your feedback is very helpful for our improvement. We'd love to have the chance to look into your replacement on social media @LGUSSupport to see if there are any updates or insights we can provide! Please message us with your contact info, and we'll gladly look into this for you! *Joseph

Jan 25, 2021
hibarita
5 out of 5 stars review

Amazing Tower!

[This review was collected as part of a promotion.] We bought this a month ago and it has been quite a joy! We all use the app to do our laundry and love the variety of options available. The kids (14 & 12) love that they can see the progress of the load on their phone and notifies them when the load is done. Clothes are clean, fresh, and actually encourage me to get my laundry done!

Review from lg.com
Helpful?2NM7EFNUWAHK15544555029
Apr 11, 2021
J and L M
5 out of 5 stars review

Many great features, cleans clothes' so well

[This review was collected as part of a promotion.] We find that the clothes are very clean compared to our old washer, dryer. The washer spin cycle does dry the clothes quite well, making the dryer time even shorter. overall wash and dry time is much less than our old system

Review from lg.com
Helpful?2NM7EFNUWAHK15544555029
Feb 8, 2021
Aport
2 out of 5 stars review

Still not fixed

I had the Washtower installed two months ago. It cleans my clothes great! It is a nice design and fits well in my small space. But, I wanted a new-age appliance that connects to Wifi, and this one is still unable to connect. Repairman has been here twice. We think it’s the ThinQ app. It must have problems and service people can’t fix it. I can’t do certain type functions without it. I would not recommend an LG appliance till LG gets this bug worked out.

Review from lg.com
Helpful?2NM7EFNUWAHK15544555029
reply from LGE Social Media

We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Mar 21, 2021
Tputt
3 out of 5 stars review

Love the lower control panel

[This review was collected as part of a promotion.] I absolutely love the space that this combo provides for my laundry room. It has a lot of advanced features that are really nice too. The only thing that doesn't appear to work is the "steam" function on the dryer for dewrinkling clothes. Although I have a water line hooked up to both the dryer and the washer...It doesn't even provide the steem function. Sad about that, but overall happy with it. That's why I gave it a low rating.

Review from lg.com
Helpful?2NM7EFNUWAHK15544555029
reply from LGE Social Media

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane

May 14, 2023
Stonejack
1 out of 5 stars review

Waiting for LG to take responsibility

We purchased the LG Washtower on April 7, and the retailer installed on April 13, 2023. The washer makes a loud screeching sound every time the tub changes direction. Contacted retailer who referred us back to LG. Spoke to numerous LG representatives over several weeks/ Per one LG representative, sent videos showing washer noise. Never hear back. The retailer has decided to do an exchange.

Review from lg.com
Helpful?2NM7EFNUWAHK15544555029
reply from Social Media

We highly appreciate your honest feedback regarding your experience. We always try our best to give our clients the best service we can, therefore it's distressing for us to hear if you had a bad experience. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Jolly

Jan 15, 2021
Tyler02
4 out of 5 stars review

Simple to Use

[This review was collected as part of a promotion.] I bought this in November and did not receive it until mid-January. The delivery/logistic company was terrible (the delivery people themselves were fast, friendly, and efficient). The machines are simple to use but there is a big lack of features/cycles compared to the traditional stacking units. The turbo wash feature is awful. Makes the washer loud and clunky and you cannot deselect this to customize your wash. The dryer is great. The machines are sleek to look at and the size of fantastic.

Review from lg.com
Helpful?2NM7EFNUWAHK15544555029