Customer reviews for Samsung 6.3 cu. ft. Freestanding Electric Range w/ Air Fry & Griddle forMember photos
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Exceptional oven at this price.
[This review was collected as part of a promotion.] This unit is great. The built in air fryer works like a charm and having a convection oven saves time and energy. The top seems durable and scratch resistant. It heats up water in no time flat. The unit is a perfect size for the two of us as our kitchen is laid out in a weird way. My only complaint is that the bottom drawer under the oven is small.
Several problems
Stove looks great but it's less than 3 years old and has several problems. Initially we found it hard to program the oven. We have to make several attempts to turn on or adjust the temp from 350. Now the large burner which we love will not adjust...it stays on high and will not turn down. Googled and found this to be a common problem. My husband is ready to ditch it and buy a different brand. He's the cook :)
Hello there, We make every effort to ensure your range operates at its best. Let's take care of this. Please refer to the links below to address your range's concerns. Click the hyperlinks for tips. Samsung electric and induction cooktop temperature issues (See "Element stays hot after changing from Hi to Lo"): https://www.samsung.com/us/support/troubleshoot/TSG10002324/ To adjust the oven's temperature depending on the modes that you are using, turn to pages 27-28 for "Timed cooking and Delay start," pages 30-33 for "Baking, How to adjust the temperature while cooking, Convection baking, Convection roasting, Air Fry mode," and page 38 for Temp Adjust: https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide the reference number 1150767019 to help our team locate your information. Have a great day. -John
I love my new range!
[This review was collected as part of a promotion.] I love my new range! Once I figured out how to clean it, that is. It is my first glass top stove and I have figured out how to keep it nice and clean by using dish soap and water. The oven is amazing! The air fryer makes a bit of a mess, but worth it for the taste and how crispy everything is!
Smart Things App does not work
Oven works, but the feet do not have protection like our old one did & scratched the heck out of our floor. Supposedly a "smart" oven, but the Smart Things app does not work & and no one in "support" can help, transferred all over & then sitting in limbo over an hour with not response. Wish we had bought a Bosch, or any other brand. Do not buy if you want a smart oven.
Hi Keaton, It’s clear that you value quality, functionality, and reliability—especially when it comes to smart home products. We're here to support you with helpful information. On many Samsung ranges—and similar models from other brands—the feet or leveling legs are typically made of hard plastic or metal without protective padding. These components are primarily designed for stability and height adjustment, not floor protection. If the range is pushed or slid into place without a protective layer (such as felt pads or a floor mat), the unprotected feet can scratch the flooring, particularly wood, vinyl, or other softer surfaces. This can happen for several reasons: 1. Installation Practices: If the range is pushed instead of carefully lifted or guided with sliders, the feet may damage the floor. 2. Weight of the Appliance: Due to the range’s weight, even minor movements can cause pressure that leaves marks. 3. Type of Flooring: Some floor types are more vulnerable to scratching from hard appliance legs. Regarding the SmartThings app, some functions may not work smoothly if the Wi-Fi signal is weak or the range is installed in an area with poor coverage. If the range cannot detect your home’s Wi-Fi, it won’t be able to connect to any device using the SmartThings app. To help with this, please refer to the link below. It includes step-by-step guidance and additional resources, including the option to set up an appointment if needed: Cannot connect to SmartThings: https://www.samsung.com/us/support/troubleshooting/TSG01003481/ Should you need more assistance with the range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1150422190 to help our team pull up your information. Leo
Great product!
[This review was collected as part of a promotion.] Great product! I enjoy cooking on it. Easy to navigate. Best range I have ever owned. Cleaning and keeping the smooth top surface may present a little challenge. I have not use the air fryer feature as of yet. Waiting on the proper utensils which are purchased separately.
Deeply Regret Buying this Range
As an experienced home cook, this is by far the worst range I have ever owned. The burners are inconsistent and defective — they heat unevenly and unpredictably, causing food to burn, something that is not typical for me. Twice I have ended up with completely burnt rice due to burners being defective- I've been making rice on the stovetop for 20 years and this has never happened to me. For anyone who takes cooking seriously, this alone makes it unacceptable. The design choices make it clear this product was built for looks, not functionality. There is a deep crevice running across the front of the range that constantly traps crumbs and grease and is nearly impossible to keep clean, even with specialized tools. You also can’t hang a dish towel off the handle, something that should be a simple convenience in any kitchen. The racks are too small to fit two half-sheet pans side by side, which all my previous ranges were able to do. And the oven control button is placed in a way that makes it easy for small children to press and fiddle with, not to mention you need to press it a total of 4 times just to start the oven, which seems excessive. Overall, I deeply regret investing in this product. It may be fine for someone who cooks rarely, but for avid or serious cooks, it’s simply not functional. I strongly advise others to look elsewhere.
Hi Lauren, I can't imagine what you are going through right now with your range. Let us help. Here is a link for troubleshooting steps for your burners that don't have consistent heat; kindly click the embedded words. Samsung electric and induction cooktop temperature issues. https://www.samsung.com/us/support/troubleshoot/TSG10002324/?msockid=08e6a45904c26b1f3477b061055f6aec Below is the link for troubleshooting steps for the control panel of your range that doesn't respond; kindly click the embedded words. Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven. https://www.samsung.com/us/support/troubleshoot/TSG10002418/?msockid=08e6a45904c26b1f3477b061055f6aec If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1150800028) to help our team pull up your information when you message us. Thank you. -Ricardo
Cook Stove
[This review was collected as part of a promotion.] I absolutely love my Samsung Stove. The air fryer is so convenient when I need to make dinner in a rush. The confectioners setting is great for cakes and pies or even biscuits. I love the fact that there isn't a bottom eye in the oven. Clean up is a breeze and who doesn't love that. The 2 stove top eyes with full big or small setting is convenient when your cooking with alot of small pots or skillets. And the warming eye is absolutely the greatest. This is my first stove with all the different setting. But it was very easy to figure out. I'll Def buy another when or if this one ever goes back. It's absolutely perfect.
This Oven Is Awesome - Especially The Air Fryer
[This review was collected as part of a promotion.] I love this oven, especially the Air Fryer component. I'm still in the learning phase because the instructions that came with the oven don't go into detail as explicitly as I would like. But, I cooked a whole chicken in the Air Fryer yesterday and it came out a beautiful golden brown, the skin was real crispy and the meat was so tender and juicy. I don't know why I've waited so long to get onboard with the Air Frying Generation!
Just terrible , did not expect from SAMSUNG
for The past decade and half , i was one the most loyal Samsung customer , from several top of line cell phone , four or five TVs , a mediocre refrigerator * that is so badly insulated that all the ice in the ice maker stick together and hard to dispense , and finally the very worst of ELECTRIC RANGE , that i ever owned, I’m seventy five years old. A simple 8.5” pot of water gives you a heart attack to boil !!!!! You put the pot on the element and turn the knob to the high HOT position , the element turns red and just few seconds later turns off and on and off and on and off and on and off and on till you heart gave up and you drop dead , the most ridiculous set up ever , not only water but everything else that you try to cook,the top glass in not of premium quality , is very thin and scratches easily, unfortunately i bought this bad item Jan of last years , my 15 years old Range was a 1000 percent better than this new waste of money . Complained numerous times to no result , I AM NOT SAMSUNG loyal customer no more .
Hi Jaysal, We want to ensure you have the best experience with your range. Let us assist you with this. The temperature increases gradually as the heating element cycles on and off to maintain the setting. It retains enough heat during the off periods for consistent heating. Radiant elements have a limiter that allows them to cycle, even on high, to prevent damage to the ceramic cooktop. This cycling is normal, especially if the cookware is too small or has an uneven bottom. We recommend checking pages 22 and 24 of the user manual for tips on proper usage and the right types of cookware for your cooktop. User manual https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf We'd love to speak with you to provide more assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1149980494) when you message us so our team can retrieve your information. Thank you. -Kimberly
I love me wifi Samsung Oven
[This review was collected as part of a promotion.] So far very pleased, I like that it has wifi. The stainless steel looks really nice. The delivery team that did install was excellent, professional and took away the old stove. I for a single person or a couple I would recommend this oven