Customer reviews for Samsung 6.3 cu. ft. Freestanding Electric Range w/ Air Fry & Griddle forMember photos









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Digital Issues
[This review was collected as part of a promotion.] Purchased this a year ago and there seems to be many issues with it. The air fry option and oven option, when I turn it on, will only allow the number 3 to be entered. So I have to set the temperature for 333 degrees, cancel the temperature and restart to get it to the correct temperature. Also, the SmartThings application has trouble communicating with the device. It works, it’s just not seamless.
Hi there, We completely understand what you're dealing with, and we'd love to help you with this. Functions that can be operated from the SmartThings app may not work smoothly if communication condition becomes poor or the product is installed in a place with a weak Wi-Fi signal. We suggest browsing through the guide below for details to help you with the control panel from not responding. Other buttons won't respond: https://www.samsung.com/us/support/troubleshooting/TSG01110126/ Should you need further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146319500, to help our team pull up your information. Have a great day! ^Chrystel
Even cooking, Nice features, Loud fan
[This review was collected as part of a promotion.] I've had and used this range for just over 3 months now and overall I've been pleased with it. The oven cooks very evenly which means I am finally able to trust packages regarding how long to cook things! The convection setting is great. The fan is somewhat loud (with/without convection on); not obnoxious by any means but definitely louder than any other oven I've had. The cooktop has nice features, however the rapid boil is not anything special. Overall, I'm happy with my purchase and would not hesitate to recommend this oven to friends or family.
Awesome griddle!
[This review was collected as part of a promotion.] This Samsung range is amazing. Looks absolutely beautiful in my kitchen. Modern, sleek, and high quality. This range comes with a griddle, which utilizes 2 burners, or 1. So if you need to make the whole family some pancakes you have plenty of room on the griddle, or if you just want to make those midnight snack pancakes for yourself you can just use the one burner with the griddle. The no preheat air fry is one of my favorite features. Cooks French fries or chicken fingers perfectly, and quickly. I’m a Samsung fan, so I own a Samsung phone. This range has WiFi and using it in conjunction with Samsung smart things app you can start to preheat the oven from the comforts of your couch from your smart phone. If you leave the house and think to yourself “Did I turn off the oven?”, you can check from your smart phone via the smart things app. It will also give you a notification on your phone if someone opens the oven door, starts, or stops the oven. A really useful feature in my opinion. It also as steam cleaning for self cleaning, which is much faster and easier then the traditional self cleaning option. This Samsung range has been a real pleasure to cook with, food cooks easy, evenly, consistently, and makes me feel like I actually know how to cook! The hard part now is finding new recipes that I want to try next. I highly recommend this Samsung Range. It’s not overly complicated like some ranges with equal features, and just works just like it should. You can tell that Samsung was thinking of the average user when they designed this range. Highly recommend!
samsung Range
[This review was collected as part of a promotion.] the range was delivered a month and 1/2 ago it has been fantastic every sense of the word. we have tried all the features while cooking different things and it has been great, one item that is impressive is the steam cleaning!!!
Love the Cooktop
[This review was collected as part of a promotion.] the cooktop has far exceeded my expectations, the air fryer, never expected the performance we have received since using it, cooks to perfection. I love the ease of cleaning and the other features, different size cooking elements, warming element and its Bluetooth. who would think you could control the stove with your phone. absolutely love it
Good But Needed written Instruction book.
[This review was collected as part of a promotion.] Stove is great but did not come with instruction book. We could not use some functions till we called for the book. When it came we found the add to be untrue, you said it comes with an airfryer but only if you buy another piece. you should esay that in the description.
Hi Mike, As a consumer like you, a user manual is important, especially when you have a new appliance. You can cook fresh or frozen foods with Air Fry while using less oil than normal methods (or no oil at all), which makes it a healthier alternative to regular deep frying. The Air Fry tray is designed specifically for this feature and should be used whenever you need to make a fresh batch of something delicious. The below link is the user manual for your model. Turn the pages 35-36 (Air Fry) for reference: https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf You may refer to our website to purchase the air fry tray: https://www.samsung.com/us/home-appliances/home-appliances-accessories/range-accessories/stainless-steel-air-fry-tray-accessory-for-30--ranges-nx-aa5000rs/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number (1145266795), which will help our team pull up your information. Have a great day. Melardo
Love the features of my new Samsung Range
[This review was collected as part of a promotion.] We’ve had our new range just over a month now and have most of the features figured out. I especially like air baking feature as it does bake much more even. Not real happy with the black range top, my old range top was gray and much easier to keep clean. I do very much like the different size pan option burner’s.
WATER STAINED IT!
Can SOMEONE tell me how to clean the glass cooktop??!! Water stains it. When I asked customer service they recommended baking soda, then lemon, then Cerama Bright. Water stains it....period. I tried the baking soda and lemon...it got worse. I repeat...water stains it...plain water. A new stove and it looks like crap. I will try the Cerama Bright but if water stained it, I can guess the results. Am I the only one with this problem? I need help!
Debbie, let me help you get the cooktop in pristine-looking condition. Please see the "Clean your cooktop" section in the link and the video at 0:27 "Clean messes right away" section of the video link below to guide you on proper cleaning and maintaining your glass cooktop. Clean and care for your Samsung electric cooktop https://www.samsung.com/us/support/answer/ANS00060833/ How to clean electric and gas ranges https://www.youtube.com/watch?v=pCLkUo4ns6w Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145954930) to help our team gather your information. Have a great day. ^Charles
Love it
[This review was collected as part of a promotion.] I bought this a little over a month ago and love my new stove. I've heard people complain that they don't like the music it plays when it reaches temperature or the timer goes off but I love it. I work from home and don't have to wait for it to teach temperature needed. I turn it on and go back to work, the tune plays to let me know it's ready. Then it plays again and doesn't stop till I turn it off which means I won't forget. It's a beautiful stove and I haven't finished playing with all the features yet.
New range finally
[This review was collected as part of a promotion.] I bought this recently, really nice! Cook top with rapid boil, air fry and oven are so great for cooking. I live in Vegas its so hot to cook but this one gets things done quickly. Love the look and display. Very happy with this purchase