Thank you for reaching out about Olay Invisible Sunscreen, SPF 35 + Primer. We are sorry to hear you are dissatisfied with your recent purchase. We want to thank you for taking the time to get in touch with us about this. Please know all off our products go through many quality checks to ensure they reach you in perfect condition. What you’ve described it not something we would expect. We are sharing your comments with the Quality Assurance Team. The product should be a clear lotion. Please feel free to call us at (800) 285-5170 or email us through our Contact Us page for further assistance.

Thank you for reaching out. At P&G, we do not test our products or ingredients on animals anywhere in the world unless required by law. We are working hard to make it obsolete. We believe that eliminating animal testing is the right thing to do, therefore we’ve invested more than $410 million in developing alternative, non-animal testing methods and then getting them accepted by regulators around the world. Today, we use more than 50 non-animal alternatives, half of which were invented or co-invented by P&G.  To learn more, please visit our website at: http://us.pg.com/sustainability/community-impact/policies-practices/animal-welfare-alternatives.

We appreciate your review on Olay Invisible Sunscreen, SPF 35 + Primer. We are sorry to hear of your experience. Your report is unexpected. Rest assured we are sharing your comments with our Quality Assurance and our Health & Safety Teams. We want you to know all of our products are thoroughly evaluated to be safe when used as directed. However, we do realize that some consumers may have personal sensitivities that make them unable to tolerate a particular ingredient or formulation. If you haven’t already, we recommend that you discontinue using the product. In regard to the product feeling oily, this is caused by using too much product or one that is too moisturizing for your skin type. Our team would love to learn more about your experience and provide some recommendations for products that may be more suitable for your skin type. Please give us a call at (800) 285-5170 or email us through our Contact Us page.