I'm very sorry to see you experienced a hardware malfunction here -- Please get in touch with us via the link at the end of this message and we'll be happy to help. From your description, it sounds like latent moisture in the charging port or cable may have caused a short. Our team will be happy to promptly assist and diagnose the problem directly with you: https://support.ionaudio.com/en/support/home

Thanks for taking the time to leave a review! I'm sorry to hear your Wave Rider X's battery performance left more to be desired. Assuming you were charging the device with a 5V 2A supply, this behavior is not be expected. If you'd like to receive in-depth assistance, our dedicated support team would be happy to lend a hand: https://support.ionaudio.com/en/support/tickets/new

Thanks for your review and sorry to hear you're experiencing issues with your Bluetooth connection. This behavior is not to be expected and may be resolvable via some tweaks to your setup. If you're interested, our dedicated support team would be happy to advise and answer any questions you may have about your device. To get started, check out this link: https://support.ionaudio.com/en/support/tickets/new