Thanks for your review! The internals of in-store devices and in-box devices are identical, so this may be the result of different settings or other factors that may be affecting the overall output volume. If you're interested, our dedicated support team will be happy to assist in maximizing your Wave Rider X's audio performance; To get in touch, check out the following link: https://support.ionaudio.com/en/support/home

I'm very sorry to see you experienced a hardware malfunction here -- Please get in touch with us via the link at the end of this message and we'll be happy to help. From your description, it sounds like latent moisture in the charging port or cable may have caused a short. Our team will be happy to promptly assist and diagnose the problem directly with you: https://support.ionaudio.com/en/support/home