Dear Sean,<br /><br />Thank you for bringing this issue to our attention, and we sincerely apologize for the inconvenience you experienced with the Snow Joe Windshield Ice Scraper (SJBLZD). We understand how frustrating it can be when a product does not function as intended, and this is certainly not the level of quality and service we strive to provide.<br /><br />To resolve this matter promptly, we kindly ask you to contact our customer support team at our toll-free number, 1-866-225-9723, available every day from 10 AM to 6 PM EST. We are committed to addressing your concerns, providing a suitable solution, and ensuring your complete satisfaction with our products and service.<br /><br />Best Regards, <br />Customer Service Team at Shop Joe