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Customer reviews for Petkit Purobot Ultra AI-Powered Automatic Litter Box with 360° Health & Behavior Tracking for
Petkit Purobot Ultra AI-Powered Automatic Litter Box with 360° Health & Behavior Tracking
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Showing 1-2 of 2 reviews
Feb 19, 2026
Carlos
4 out of 5 stars review

does the job for 5 cats

Had this for 6 months now I will say it does work I do have some issues with the bag not sealing correctly. I just grab some scissors and cut the bag and tie the loose end and it works just as fine. I have 5 cats and it does recognize them using the bathroom and I love how it doesn't leave a smell. I would definitely buy this again.

Helpful?2DC31HMOKQU815392751780
reply from Petkit Team

Thank you so much for sharing your experience with the PETKIT Purobot Ultra.<br /><br />However, the bag not sealing correctly is not normal behavior. Since you’ve had the unit for 6 months, it may still be within the 1-year warranty period. If so, please reach out to us at Support&#64;PETKIT.com so our team can help troubleshoot and make sure everything is functioning properly.<br /><br />We’d love the opportunity to make this experience even better for you!

Mar 7, 2026
anonymous
2 out of 5 stars review

Disappointing

Worked well at first, but just after the 90-day return window, it stopped cutting the bags properly. I had to argue with the company to get them to send me a new part without being charged for it. For this price, it should work properly for a lot more then 3 months. Also I have 2 cats, 1 long haired and dark colored, 1 short haired and light colored. The box has trouble telling them apart. Wishing I'd not wasted my money on this box as it's way overpriced for what you get.

Helpful?2DC31HMOKQU815392751780
reply from Petkit Team

Thank you for your feedback. We’re sorry for the inconvenience you’ve experienced with the PETKIT Purobot Ultra.<br /><br />If you’re encountering any issues or a potential malfunction, please note that the unit is covered by a 1-year manufacturer warranty. When contacting our support team, simply provide your Sam’s Club receipt so we can verify the purchase and assist you as quickly as possible.<br /><br />You can reach our support team at support&#64;PETKIT.com. To help us better understand the situation, please feel free to include screenshots or videos when reaching out. This allows our support team to escalate the case to our technical team to review the Multi-Cat AI Facial Recognition feature and determine what may be causing the issue.<br /><br />We appreciate your patience and look forward to helping resolve this for you.