Thank you so much for sharing your experience with the PETKIT Purobot Ultra.<br /><br />However, the bag not sealing correctly is not normal behavior. Since you’ve had the unit for 6 months, it may still be within the 1-year warranty period. If so, please reach out to us at Support&#64;PETKIT.com so our team can help troubleshoot and make sure everything is functioning properly.<br /><br />We’d love the opportunity to make this experience even better for you!

Thank you for your feedback. We’re sorry for the inconvenience you’ve experienced with the PETKIT Purobot Ultra.<br /><br />If you’re encountering any issues or a potential malfunction, please note that the unit is covered by a 1-year manufacturer warranty. When contacting our support team, simply provide your Sam’s Club receipt so we can verify the purchase and assist you as quickly as possible.<br /><br />You can reach our support team at support&#64;PETKIT.com. To help us better understand the situation, please feel free to include screenshots or videos when reaching out. This allows our support team to escalate the case to our technical team to review the Multi-Cat AI Facial Recognition feature and determine what may be causing the issue.<br /><br />We appreciate your patience and look forward to helping resolve this for you.