Thank you for getting in touch about our Olay Regenerist Collagen Peptide 24 Hydrating Moisturizer. We're truly saddened to hear that your face began to itch and also broke out. This isn't the kind of experience we want you to have and we understand how frustrating this can be. So we can be sure your comments get the attention they deserve, we'd like to gather some additional information. You can be sure that the details provided will be reported to our Health and Safety Team and the rest of our Olay team. Safety is at the heart of all that we do and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. We do ask that if you have not already done so, please discontinue from using the product. When you have the time, please give us a call at 800) 285-5170 or email us through our Contact Us Page so we can further assist you.

I am sorry that this product did not come in original packaging. Our products go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect and I'm sharing your experience with our Quality Assurance Team. Please reach out to your local store to correct this issue.