We do apologize that you were not happy with your Olay purchase. This is not the experience that we want you to have with our products. We understand your frustration, and we will be happy to share your comments with the rest of our Olay team. There are different factors that can contribute to what’s known as “pilling” -- moisturizer balling up on the surface your your skin -- or flaking when using a moisturizer. Here are some tips to help prevent this from happening:<br /> <br />Be sure to apply your moisturizer to clean, dry skin. <br />Pilling/flaking can be caused by using too much moisturizer or by rubbing it in too hard. Try using a little less product, and a lighter touch. <br />If you’re using a cream, it might be too much moisture. Try switching to a lotion or serum for the daytime, and use your cream at night. <br />We hope that this information is helpful.

Thank you for taking the time to reach out, and share your feedback. I am sorry to hear that this moisturizer did not cover well, and was too thin. That is disappointing to hear your satisfaction means a great deal to us. I have made a case for you about this issue 18356200, so I can share your comments with the rest of the team.

Hello! Thank you for reaching out. We appreciate you for giving our Olay Regenerist Collagen Peptide 24 Face Moisturizer a try. We are very sorry to hear you&#39;ve run into this problem, and we have taken your comments into consideration, and would love to hear back to assist you with your problem. You can reach us at 1-(800)-652-9261.

Thank you for sharing this information. We’re very sorry about your experience. We understand how upsetting something like this can be. Please know, safety is our top priority and all our products are thoroughly evaluated to be safe when used as directed. Because we want to ensure your comments get the attention they deserve, and we would like to make this right, we’d like to collect some additional information to get your compensation sent out. Please give us a call at 1-800-285-5170. Our office hours are Monday - Friday 9 am to 6pm EST. We're also sharing the details you provide with both our Safety Team and the rest of our Olay Team. Your reference number will be 20745887.