Hello Sweettooth! We are so sorry to disappoint you as you have had a less than desirable experience with our new product that did not meet your expectations. We will report this to our quality team for further review. Should you wish to speak with us directly, please call 1-855-536-6946. For online communication, you may contact us on Facebook or text us at 1-864-581-2463. Our team is available to assist you Monday through Friday, from 9 am to 6 pm EST. We are available to assist you Monday through Friday, from 9 am to 6 pm EST. Please refer to S-15734879 when contacting our team.