We're disappointed and surprised to hear this, Mickey. Our Scott ComfortPlus has the perfect balance of strength and comfort. We'll be sure to pass your comment along to our team. If you'd like to discuss your experience more, please reach out to us via phone call at 877-856-7268 (M-F, 7:30 am - 7:00 pm CT). Thank you.

We appreciate you trying out our new ComfortPlus tp, Jillnryan, but wish you liked it even more. Your loyalty is much appreciated, and we would be sad to see a fan like you go. We have made this toilet paper three times stronger, while still providing you with that soft and comfortable feeling during use. When you have a few minutes free, please connect with us online at https://www.scottbrand.com/en-us/contact-us or by phone at 1-877-856-7268 (Monday through Friday 7:30 a.m. – 7:00 p.m.) so we can learn more about what’s happening and see how we can help. Thanks!

Hi, Gem1021- We would've hoped you loved our updated Scott toilet paper, but please know that we are here for you if we can help. Please never hesitate to share more about what you're looking for with us by reaching our team by phone at 877-856-7268 (M-F, 7:30 am - 7:00 pm CT). Thank you!

We designed our new Scott ComfortPlus TP to, not only be 3 times stronger, but also comfortable to provide you with a trustworthy clean at a great value. Since your experience wasn't stellar, we would like to see what we can do to help. When you have a moment, please contact us online at https://www.scottbrand.com/en-us/contact-us or by phone at 1-877-856-7268 (Monday through Friday 7:30 a.m. – 7:00 p.m.). We hope to hear from you soon.

We appreciate your loyalty and would hate to lose you as a fan. Our new Scott ComfortPlus TP should be providing you with a trustworthy clean as it is 3 times stronger. We would like to learn more about your experience and ask that you reach out to us online at https://www.scottbrand.com/en-us/contact-us or by phone at 1-877-856-7268 (Monday through Friday 7:30 a.m. – 7:00 p.m.). Thank you.

It makes us sad that the updates to our Scott ComfortPlus toilet paper are pushing you away. The improvements were designed to keep you comfortable while still providing an excellent value, so we’d like to learn more about your experience. Please take a moment to connect with our team so we can help; you can reach us at 1-877-856-7268 (weekdays, 7:30 am - 7:00 pm CT). Thank you.