Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the pole/ chainsaw! Thank you for choosing WORX. You are greatly appreciated!

Thank you for sharing your experience and review! When the chain comes off the unit, that is a indication the chain is not on the tool correctly. When you place the chain around the chain bar, please ensure the chain is going in the grove correct ( as in picture A2) in your manual. Then place the chain bar back on the unit and with the extra chain go around the sprocket, and then pull the chain bar forward (with one hand) & place cover back on unit tightening the chain with saw. Please check your email, as I have contacted you offline for further assistance. Thank you for choosing Worx!

Hello Michael! Thank you for sharing your review! The 12-foot reach that this pole saw will provide for you will be enough to cut low hanging branches with absolutely no hassle! We are glad all of your problems were solved! Thank you for choosing WORX!