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Customer reviews for LG 65" Class C2AUA-Series OLED 4K UHD Smart WebOS 22 w/ThinQ AI TV - 65OLEDC2AUA for
LG 65" Class C2AUA-Series OLED 4K UHD Smart WebOS 22 w/ThinQ AI TV - 65OLEDC2AUA
4.3 out of 5 stars
stars15 ratings15 reviews
  1. 5 stars67% (10)
  2. 4 stars13% (2)
  3. 3 stars7% (1)
  4. 2 stars13% (2)
  5. 1 star0% (0)

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Showing 11-15 of 15 reviews
Feb 19, 2023
SoCal Phil
3 out of 5 stars review

5* tv but 1* on key usability feature

Let me start by saying this TV overall is really nice. The picture is amazing and for most people the story ends there. However, there's a critical feature missing related to the common scenario of pairing the TV with an external audio system (e.g. receiver or sound bar), namely, displaying the current audio level. This capability utilizes HDMI-CEC functionality to communicate volume up/down to the external audio device and importantly, OSD on screen display instructions sent back conveying the volume level. This TV is able to send the volume up/down instructions but does not display the level. In its place we simply get a plus/minus OSD confirming the button press, but telling nothing about the current level (see attached picture). To the casual reader this may not seem like a big deal, but it's difficult to understate the utility of knowing the absolute volume level. It provides a known anchor set point target volume which suits the listener. A single button press shows how close or far off the desired volume is. The alternative is to rely on the external sound device to show the level which isn't always possible due to cabinet doors or remote locations of equipment. Or primitively gauging the volume blindly everytime it's adjusted. Neither of these approaches is ideal and certainly not at the level expected for higher end systems an OLED tv buyer is typically putting together. I was using and enjoying this feature on a competitor's 2015 TV so the technology has definitely been around which means there's really no excuse here for not offering it. A TV of this caliber should not be lacking such a key usability feature. My strong hope is LG can address this in a software update and put the issue to rest. Based on my research on how to fix the problem, I am seeing this feature is a deal breaker to quite a few people, so resolving it would seemingly be smart business. LG, please look into this issue!

Review from lg.com
Helpful?6QS4KBZ03ZC915318711926
reply from Social Media

We appreciate the time you committed in providing us with detailed and constructive feedback. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Should you need any assistance with your LG TV, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly

Sep 11, 2022
Matt Clems
2 out of 5 stars review

Flickering screen after 2 months

The overall picture is good and system is pretty intuitive, but the picture started flickering while watching certain movies. The solution I found was to change the picture settings from Cinema Home to Cinema. Couldn't find much help online on how to solve this as most suggest to turn off energy saving mode. Either way, I have only had the TV for two months and I'm worried about the longevity of the TV.

Review from lg.com
Helpful?6QS4KBZ03ZC915318711926
reply from Social Media

Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info, and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer

Sep 11, 2022
JaketheSnake
5 out of 5 stars review

Worth the wait!!!

[This review was collected as part of a promotion.] We waited for two years for the price to drop on this model. It was worth the wait. Highly, highly recommend the LG OLED range.

Review from lg.com
Helpful?6QS4KBZ03ZC915318711926
Nov 9, 2023
Rob 250
4 out of 5 stars review

Tv remote Lacks features

[This review was collected as part of a promotion.] No. fast forward , rewind ,and pause button on tv remote have to use my fire stick remote.Has a great picture.

Review from lg.com
Helpful?6QS4KBZ03ZC915318711926
Jun 1, 2022
COFFEELOVER1
5 out of 5 stars review

Great for gaming!

Me and my family watches spanish novellas and I play videogames on this awesome t.v great colors!

Review from lg.com
Helpful?6QS4KBZ03ZC915318711926