We can only imagine your frustration with this experience, and please know that this certainly isn't the quality that we'd expect. It may help to know that the attachment to the magnetic wall holder is improved when the handle of the toothbrush is dried prior to attachment. Additionally, it is recommended to position the handle so that the bottom of the thumb rest is lined up with the bottom of the magnet. We'd like to make this up to you, so please give us a call at (800) 566-7252.

We're very sorry to hear that you're not happy with your Clic Toothbrush, Rick! We always want you to love your Oral-B clean, so we hope that you'll give us a call at (800) 566-7252 when you get a chance.

Hi, The New Oral-B Clic manual toothbrush combines distinctive iconic design with our next gen cleaning performance, It is a Manual Toothbrush with replaceable head. We are sorry that this was not made clear to you, and hope that you can find an electric toothbrush in our range that you enjoy. Thank you, Oral-B

We’re sorry to hear that you didn’t have the experience that you expected, John. Our Clic brush has been through many quality checks to make sure you always get only the best possible toothbrush. When you have time please give us a call at 800 566-7252 so that we can learn more from you for our Quality Assurance Team. We stand behind our products and want to make sure you get the right one for you.