That's definitely not the experience we'd expect you to have, so we're sorry to hear about this. You should be getting the best quality when using our Clic, and we'll be sure to pass this along to our team. If you have any further questions or would like to share more, please give us a call at (800) 566-7252.

Our Clic toothbrush does need to be dry to properly hold on to the magnet, and we’re sorry to hear about your experience. The Clic brush has been quality tested to be ready for your use for your brushing needs. When you have time please be sure to give us a call at 800 566-7252 and afterward we can see about making this right for you.

The Oral-B Clic brush heads are all designed to offer soft bristles, and we’re sorry to hear they didn’t feel that way to you! Please remember a new toothbrush may initially feel harder than your previous one, which has likely been used for 3 months or more, and the new one should begin to feel softer after repeated use. Also, keep in mind that when brushing you don’t need to apply pressure. Let the special X-Filament technology and next-generation CrissCross give you the reach and plaque removal you need. We’d like to learn more about your experience so we can share it with our Quality Assurance Team and help you get the comfortable clean you’re looking for. Give us a call at (800) 566-7252.