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Customer ratings & reviews for
Charmin Ultra Soft Toilet Paper (18 Mega Rolls, 244 sheets per roll)
4.5 out of 5 stars
stars5,843 ratings5,818 reviews
  1. 5 stars76% (4,422)
  2. 4 stars11% (668)
  3. 3 stars4% (239)
  4. 2 stars3% (161)
  5. 1 star6% (353)
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Showing 831-840 of 5,818 reviews
Nov 15, 2014
Mary
1 out of 5 stars review

ultra soft toilet tissue

This USED to be my favorite toilet tissue. It used to be Soooooo soft. It is NO LONGER ultra soft. I don't know what you did but it is now just a mediocre toilet tissue. Very disappointed Charmin customer..

Review from charmin.com
Helpful?7AZAHIHAFR8J15315703450
reply from CR

Hi Mary, thank you for your feedback! It is not good to hear you are disappointed in our product. We take pride in the quality of our toilet paper and wish you could see that! We will share your feedback with the team. Thanks!

Jul 19, 2017
daimond0421
5 out of 5 stars review

loved

[This review was collected as part of a promotion.] This toilet paper has been good I usually like soft so this has worked good if not better than others I have used. I love that the rolls are so much bigger than other ones I have bought.

Review from charmin.com
Helpful?7AZAHIHAFR8J15315703450
Apr 9, 2014
Jim48
2 out of 5 stars review

Width change from 4.5 to 4 inch

I have used ultra soft exclusively for years. Your latest product change to a 4 inch wide roll made Charmin just another TP. You are just part of the crowd and no longer stand apart for the consumer.

Review from charmin.com
Helpful?7AZAHIHAFR8J15315703450
reply from CM

Thank you for the support over the years. We’re sorry that you were recently disappointed with us! We hope you'll find that while we have made some changes to the rolls, we also invested in the product to bring you a better bathroom experience. Thanks for stopping by and taking the time to review us!

Jan 11, 2014
thzappa
1 out of 5 stars review

smaller rolls

I bought the pack of "36 = 72" rolls of Charmin Ultra Soft. I am so disappointed that the rolls are much smaller. There is no way these 36 rolls could equal 72! We are paying the same or even higher price for less product. Will not buy again!!

Review from charmin.com
Helpful?7AZAHIHAFR8J15315703450
Aug 1, 2014
11111111a
1 out of 5 stars review

Cut down in size

I use to buy Charmin but have since switched to Kleenix Cottenelle. As a consumer I am not satisfied with any company who switches the size and not the price. After 20 years I have moved on.

Review from charmin.com
Helpful?7AZAHIHAFR8J15315703450
Nov 21, 2014
Luv4buck
2 out of 5 stars review

not satisfied

i always buy Charmin ultra soft but the last 2 packs of 16=64 the double ply did not work only single ply. it was very annoying I may have to change brands

Review from charmin.com
Helpful?7AZAHIHAFR8J15315703450
Mar 3, 2020
Jackie27w
5 out of 5 stars review

Product is a great value for the money.

Product is a great value for the money.Product is exactly what I needed!Product is a great value for the money.Product is exactly what I needed!Product is a great value for the money.Product is exactly what I needed!

Review from charmin.com
Helpful?7AZAHIHAFR8J15315703450
Jan 3, 2014
Joni
5 out of 5 stars review

Colonostopy prep

Hello...I highly recommend the charmin sensitive for colon prep. I had no issues with nasty rawness for prep & I have to do colonostopy every year.Before I used the Charmin sensitive it was really terrible. Put it on the package! Thanks!

Review from charmin.com
Helpful?7AZAHIHAFR8J15315703450
Feb 10, 2015
splg
1 out of 5 stars review

Postage stamp sized toilet paper!

This used to be great toilet paper until they decided to make the rolls so narrow that they don't even cover your hand let alone other parts. Will be searching for a different brand. Stupid idea to make this ridiculous change.

Review from charmin.com
Helpful?7AZAHIHAFR8J15315703450
reply from CR

Thank you for your feedback! We are sorry you are unhappy with the recent changes. While we have made slight changes to the size of our roll, we feel our changes have only improved the quality of our TP. We will share your feedback with our team.

Jan 19, 2014
Tman
1 out of 5 stars review

Wow! More means less!!

Are you kidding me, Charmin? The rolls have shrunk down in size so much they flop around on the toilet paper holder. Bad enough they put less sheets per roll but now they actually made the rolls narrower. Bad move.

Review from charmin.com
Helpful?7AZAHIHAFR8J15315703450