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Customer ratings & reviews for
Charmin Ultra Soft Toilet Paper (18 Mega Rolls, 244 sheets per roll)
4.5 out of 5 stars
stars5,843 ratings5,818 reviews
  1. 5 stars76% (4,422)
  2. 4 stars11% (668)
  3. 3 stars4% (239)
  4. 2 stars3% (161)
  5. 1 star6% (353)
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May 10, 2022
Wet and Unhappy
1 out of 5 stars review

What have you done to your toilet paper ?!?!

When I first moved to Texas (19 years ago), your company had the brilliant idea to stock all the porta-potties in the Midway (game & ride area) of the state fair with your toilet paper. I immediately switched brands and never looked back. It was remarkably better than what I had been using and other brands on the market. Lately, however, your product has become awful. Not only does it keep getting narrower (and is now so narrow that it is hard not to get urine on your hand) but it is thinner, weaker, and shreds like crazy. I have seen responses to other reviews that indicate that you haven't changed the product since 2020. That isn't possible. Your paper was not like this before COVID or even during the height of COVID. This may have been happening some then but it gone downhill at a rapid rate over the last few months.

Review from charmin.com
Helpful?7AZAHIHAFR8J15315703450
reply from The Charmin Team

Thank you for this review and for sharing your story of how you came to be a part of our Charmin family. Please be assured that our products are thoroughly tested to meet our high quality standards, so we share your concerns. If you can give us a call at (800) 777-1410, our team would be happy to help.

Jan 26, 2015
wmmarine
5 out of 5 stars review

Rearflection

[This review was collected as part of a promotion.] I found this toilet paper meeting many of the requirements I look for when purchasing TP. This product is very soft. I thought this would be a great product for anyone needing something gentle such as surgical patients and pregnancy. I also found this product to be strong and durable which I have found softness and durability to sometimes be a trade off. The only drawback to the size was fitting into the holder I have for reserve paper but if that is the only negative, I will take it.

Review from charmin.com
Helpful?7AZAHIHAFR8J15315703450
Feb 14, 2015
vlasurvey
3 out of 5 stars review

Feels good on the bum.

[This review was collected as part of a promotion.] I used the product for a week, comparing Charmin against Northern. As far as toilet paper goes, it did the job well. I talked to several coworkers about how soft it was - very soft, like facial tissue soft. After some discussion and doing a search, that we all decided we would not likely pay more for just because of its softness.

Review from charmin.com
Helpful?7AZAHIHAFR8J15315703450
reply from CR

Thank you for your feedback. It is not good to hear that Charmin is not worth the price for its quality and value. We will share your feedback with our team and hope to make this better.

Jan 21, 2015
tammyke
5 out of 5 stars review

Durable, Soft & Strong

[This review was collected as part of a promotion.] I received Charmin Ultra Soft Mega rolls to try and was pleasantly surprised. I had tried Charmin many years ago but always thought it was too soft and crumbly. My family really liked the Charmin Ultra Soft. It was just right--nice and soft, but durable at the same time. I love the size of the mega rolls. They really last a long time and still fit in a regular toilet paper holder. I am so glad that I got the chance to try it. I really like it!

Review from charmin.com
Helpful?7AZAHIHAFR8J15315703450
Mar 6, 2017
YessiT
5 out of 5 stars review

Soft and absorbent

[This review was collected as part of a promotion.] Talk about soft toilet paper. Not only is it soft, but it's also pretty thick. So gentle on the skin and tooshie. A little goes a long way with Charmin Ultra Soft. Stop wasting your money on other toilet papers

Review from charmin.com
Helpful?7AZAHIHAFR8J15315703450
Aug 12, 2020
DisappointedGee01
1 out of 5 stars review

What happened to the softness

This product needs to be compared to itself before the virus and after the virus. It is so different now and not soft at all. I thought that it was temporary due to shortages. But I have suffered through three purchases and it's still unacceptable. I will be forced to shop for anew brand.

Review from charmin.com
Helpful?7AZAHIHAFR8J15315703450
reply from Charmin

We'd like you to get the soft touch with every go, so we assure you we're still the same Charmin bears you know as we haven't made any changes to our ingredients. Please trust we go through many quality checks and are standing by you during these trying times. We'd like to see if baby bear snuck your package out of our standards, so please give us a call at (800) 777-1410 to help.

Jan 19, 2015
Cornwall3
5 out of 5 stars review

So soft...so strong

[This review was collected as part of a promotion.] I was buying the store brands of toilet paper to save money but when Charmin sent me a pack of Charmin Ultra Soft I realize that it is premium for a reason. It is so soft yet so strong so you actually use much less and for a minimal price difference, Imwould really be saving money in the long run. Plus less paper needed, less waste. I am a Charmin convert!

Review from charmin.com
Helpful?7AZAHIHAFR8J15315703450
Jan 30, 2015
Squigy11
5 out of 5 stars review

Toilet Talk!

[This review was collected as part of a promotion.] Charmin® Ultra Soft was amazing. I never thought toilet paper could be this soft. The thing I loved about it is that is very thick as well as soft. So you dont have to use as much as you would with the other brands. It really came in handy to blow our noses as well. No chapped or raw noses with Charmin!

Review from charmin.com
Helpful?7AZAHIHAFR8J15315703450
Feb 7, 2015
ageanetta
5 out of 5 stars review

Charmin Ultra Soft

[This review was collected as part of a promotion.] I received my 4 roll package of Charmin Ultra Soft and was amazed at how big the size of the rolls were! The sheets are very soft and I find I don't need to use as much of it as our regular brand of toilet paper. Knowing the Charmin Ultra Soft is safe for septic tanks is great! We don't have to sacrifice softness for septic tank safety any more! That makes for some happy bums around here!

Review from charmin.com
Helpful?7AZAHIHAFR8J15315703450
Jan 26, 2015
debbale
5 out of 5 stars review

The bum knows!

[This review was collected as part of a promotion.] What can you say about TP? Except so many leaves you raw and irritated with little bits of paper sticking where paper should not be. Well I have to say my bum is happy and so am I. This new Charmin Ultra Soft is the best paper I have ever used. I am a Charmin lover to start with. This new Charmin is better than any of the others. The moisture barrier is wonderful! The cleaning power is beyond compare and I use half of the paper I use to use. The only complaint I have is it is so big and fluffy that it hardly fits on the toilet paper holder making it hard to start the roll. But that is a minor irritant for me but not sure others would agree. I have noticed we are not changing our rolls nearly as often as we were. Go Charmin you are even more squeezable delicious!

Review from charmin.com
Helpful?7AZAHIHAFR8J15315703450