Very firm, has support we needed. Reaching dream state more, faster.

After one week, I determined that I made a big mistake. This mattress is very soft. After unpacking for a week, it is only 10 inch thick. I am going to call samsclub to return it. How can I return it after unpacking it?

We bought the above product around 4 months back and we are very unhappy with this product as myself and my wife both are suffering with extreme back pain. it happens very often. it is very soft, very uncomfortable, not at all firm and gets extremely hot, and gives back pain for both me and my wife. We do not know what to do with this product.

We purchased this mattress in June of 2016. It hasn't held up at all. We have been sleeping horribly for months now and just purchased a new mattress now. It was easy to unpack and set up. It was great for the first few months.

I don't like this bed. Other people are saying it's soft but to me it's very firm but I'm also very light weight (112lb.) I feel like my shoulders hurt when I sleep on my sides.