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Charmin Ultra Strong Toilet Paper 18 mega rolls, 242 sheets

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Apr 5, 2012
sassy10
4 out of 5 stars review

Double rolls got to small

I do like the Charmin ultra, however I've been buying the double roll so I don't have to change the toilet paper as often....it has gotten smaller and the price went up. As I understand all prices are increasing I would have rather seen the same big roll but in a 9 pack instead of a smaller roll to keep the 12 pack.

Review from charmin.com
Helpful?1TTO9H8O3VNL15299369063
Mar 29, 2014
Quiltinggrandma
1 out of 5 stars review

Disappointed with changes

Like so many others, I have used this product for years, but have been so disappointed in the changes of late, I will no longer use it! Not only is it narrower by far than it used to be, but it is thinner and less effective. I read others say they use it to blow their noses, but I wouldn't use the one being put out now, it tears too easily. And no longer is it what I would consider "quality"! You lost another faithful customer!

Review from charmin.com
Helpful?1TTO9H8O3VNL15299369063
reply from CR

We’re so sorry we let you down! We hope that while the roll is smaller, the investments we made in the TP have given you a better bathroom experience. We hope we still have a friend in you, because you have a friend in us!

Oct 31, 2013
narrower
1 out of 5 stars review

used to love this

I have been using Charmin for years and now you have so many different products, strong, soft etc. it gets confusing sometimes. The last purchase of Charmin was a total disappointment. 1/2 in narrower and not as soft. Same price but not same quality. Not good!

Review from charmin.com
Helpful?1TTO9H8O3VNL15299369063
reply from CR

We're sorry to see disappointed by Charmin lately and thank you for taking the time to give us your honest feedback. We did reduce the width of our rolls by 3/8ths of an inch, but we think you'll find our absorbency, strength and softness to be the same as it's always been. We apologize for the inconvenience, but we do hope you'll give Charmin a try! If you'd like to chat TP, feel free to reach out to us at 1-800-777-1410, Mon-Fri 9AM-6PM EST.

Nov 11, 2013
bugaboo
3 out of 5 stars review

Not happy with the smaller roll size

Charmin Ultra Strong has always been the choice for my family...but since the rolls have been made smaller I have decided to start buying a different brand! This is ridiculous that you thought the consumers wouldn't notice...I hope others do the same and quit purchasing Charmin and maybe that will be a wake up call.

Review from charmin.com
Helpful?1TTO9H8O3VNL15299369063
reply from CR

We're sorry to see you unhappy with your Charmin, we'd hate to lose a long-time fan of our Ultra Strong TP! While we did reduce the width of our rolls, we also invested in improving them. Our Ultra Strong should be more flexible since we've added more fibers into the sheet where it matters most to help you get the job done. We hope you'll give the new Charmin a try, and that we'll still be your family's number one TP! Thanks for reaching out and giving us a chance to fix this.

Aug 24, 2013
wz3jnick
1 out of 5 stars review

Charmin Toilet tissues

We have using Charmin tissues for a long time. Now I have a real complaint. The rolls must have bypassed quality control. The paper has not been perforated completely. Most holes along the are missing. ( About 50%) The first roll pulled out had two large holes punched in (the size of thumb). We thougth this was odd. They were not visible from the outside.

Review from charmin.com
Helpful?1TTO9H8O3VNL15299369063
reply from CR

That doesn't sound right at all! We're sorry you had to experience that! Please give us a call at 1-800-777-1410 Mon-Fri, 9am to 6pm EST, so we can make this right! Thank you for taking the time to reach out and review us!

Jan 27, 2014
Betty
5 out of 5 stars review

Developers please read!

This is by far the best type & brand on the market! Here is an idea .... I posted on Face Book how I will use only this brand of tp for when I get really bad colds to blow my nose with. You wouldn't believe the feedback I got from my friends who do the exact same thing! Please make an Ultimate Cold Tissue out of this same paper, in the form of a paper hankie! No blow-thru's or raw noses will occur with this type of paper & most facial tissues hold perfume's in them which makes no since. Hubby thought I was nuts when I was walking around with a roll of your tp from a cold I caught 4 weeks ago; until he caught the same cold, then he understood why I use it! Please, Oh! Please! Do us all a favor & make a huge facial tissue out of this same paper.

Review from charmin.com
Helpful?1TTO9H8O3VNL15299369063
Aug 25, 2012
TheTPpurchaser
1 out of 5 stars review

Lowered the quality.

Charmin Ultra Strong used to be an excellent product. But it has devolved. It is still strong but now has a texture closer to the free napkins at the food court. Cutting corners this time has cost you a customer. No reason to buy the most expensive TP out there. Not worth it. All change is not good and all progress is not forward.

Review from charmin.com
Helpful?1TTO9H8O3VNL15299369063
Mar 16, 2013
Complaint
1 out of 5 stars review

Smells like bleach - Dangerous!!

I have been trying to find contact information for Charmin online but have had no luck. The number on the packaging (800-777-1410) only provides a useless recording that offers no option to speak to a live person. I bought a 12-pack of Charmin rolls and they smell like bleach. I realize toilet paper is bleached to be white but I have been using toilet paper all my life (yes, really) and I have never encountered something like this. I do not know if it is safe to use! I have tried calling, but cannot get through to a real person, so I cannot even ask if it is safe. Can someone from Charmin PLEASE contact me? I want to file a complaint but Charmin is making it impossible.

Review from charmin.com
Helpful?1TTO9H8O3VNL15299369063
Jul 14, 2014
dandjudge
4 out of 5 stars review

OKAY, but....

have used Charmin toilet paper for so long I can't begin to accurately count the years. This last batch works for its intended purpose but, it Is next impossible to tear off sections evenly. We could manage to survive looking at raged edges if it whole only one role but, it seems the whole package of 24 double rolls suffers from the same ailment.

Review from charmin.com
Helpful?1TTO9H8O3VNL15299369063
Nov 9, 2012
JennM
5 out of 5 stars review

We love Charmin!!

My family loves Charmin! If I buy another brand I am always in trouble when I get home with it. So now I only buy Charmin. My hubby calls it "the one with the bears on it". Thank you Charmin for making a great reliable product that my whole family can agree on!

Review from charmin.com
Helpful?1TTO9H8O3VNL15299369063