WORST paper towels & toilet paper I have EVER used
First of all I DON"T understand what your ad shows regarding "ridges". Bought Select-a-size Scott towels as well as Scott toilet paper at supermarket-- NO RIDGES! SO.. what does this mean? Are NY stores selling "counterfeits"? I think NOT... because I CALLED your customer service DETAILING the PROBLEMS listed below. They took info from outer bag, along with the name of the store, sent me a few $3 off coupons, and the new towels & toilet paper bought at a DIFFERENT supermarket are STILL the SAME...
- Towels DON'T absorb well because they have very few paper fibers embedded into each sheet. Need 5... yes 5 sheets to pick up a small spill. Held up to the light you can ACTUALLY read right through them. SHOWED THEM TO COMPANY at a HOLIDAY gathering AND WE ALL HAD A BIG LAUGH reading THROUGH THEM -- in actuality NONE of this is FUNNY!
- Towels DON'T cut evenly at perforations... in fact perforations were only on first 10 sheets or so of each roll AFTER THAT THE PERFORATIONS WERE INTERMITTENT; REPEATEDLY resulting in ragged 2x3 in / 3x4 in. pieces tearing off in my hand.
- Toilet paper even WORSE... tears into ragged pieces as well because perforations DON'T work. PLUS... fibers are so few, one needs practically half a roll to wipe! The paper is so light & transparent that it actually FLIES in the air when taken off the roll. What an EMBARRASSMENT when company came over!!! Good thing I had one roll of another brand to switch them out.
Swearing off your product for good, but am determined to review your towels & toilet paper on every website where they are sold, so others are not fleeced as I feel I have been. Am trying to get local & network TV to contain regular "product-review segments" similar to ABC's original "The Fleecing of America" segment. I am recommending SCOTT products as their FIRST topic for review. I still have one roll each of your tissues & toilet paper ready for their cameras! Even with coupons &/or at SALE prices, this is a waste of money for the consumer -- Bottom line: YOUR company has been told and has done NOTHING to improve the product.
reply from Scott Brand Team
We appreciate you taking the time to share this review, and we most certainly share your disappointment! Just one of our Scott Towels should be all you need to absorb any messy job fast, thanks to its quick absorbing ridges. The towels should also pull apart at even 11” X 6” sheets. What you’ve described is really unusual, and is something we’re not used to hearing about out Scott towels or any of our TP for that matter. Quality is of the utmost importance to us, and we’d like to get a better idea of what you’ve experienced, so that we can help you. We would greatly appreciate if you could give us another call at: 1-877-856-7268 (Monday through Friday 7:30 a.m. – 7:00 p.m.) to discuss this further. We look forward to speaking with you! Thanks.