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Sam's Club
Member ratings & reviews for
Ridgeview Deluxe Clubhouse and Free Installation
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Showing 21-30 of 30 reviews
May 29, 2021
DanielC
3 out of 5 stars review

About what you expect-Average

I bought this swinger for my daughter last year and assembled it by myself in a couple weekends. The quality is average, kinda cheap Chinese wood with some splits and warps. But probably 95% of the pieces were solid. The swing assembly came apart and dumped my kiddo on the ground the 3rd time she played on it, despite tightening it carefully. It has been fine since. Other than that, my kiddo loves it, the structure is stable and everything is as advertised...

Review from kidkraft.com
Helpful?6WH0TR8MMBR415282965944
reply from Consumer Engagement

Oh no! We’re so sorry to hear that your item arrived damaged, and we'd like to make it right. Please contact us at customerservice@kidkraft.com, and we'd be happy to help! -The KidKraft Customer Care Team +1 (800) 933-0771 #09002

Jun 15, 2015
SteveHammoud
1 out of 5 stars review

Free install is not through Sam's Club

I ordered this swing set on May 25th and it is still not installed. Sam's Club fails to mention that the install is through a 3rd party and that you have to make all arrangements with the delivery and the installation. It is now June 15th and this swing set is still sitting on a pallet in its original packaging for 2 weeks because the 3rd party installer only has one tech and won't be available for another week. To top it off, it has been raining quite a bit and all the packaging is now wet and can't even be moved out of my driveway due to the weight. The delivery company only drops it off where it is convenient for them. I would not recommend this free install option due to the length of time requires to set up an install date.

Helpful?6WH0TR8MMBR415282965944
reply from Supplier Response

Hi Steve,<br /><br />Thanks for your feedback and we certainly want to make sure you are 100% satisfied with not only your Ridgeview Deluxe Play Set but the entire experience with us. Big Backyard does use third party providers for delivery and installation, however we arrange both for you and you should only have to confirm a delivery and installation appointment (making sure it’s convenient for you). We do have certain time frames we try and stay within with the installers, so if you are not pleased with the appointment time you are given, please reach out to us and we will try and arrange an earlier time.<br /><br />Please contact Big Backyard Premium Play Sets® Customer Experience Team directly if you have questions about the product, installation and delivery, warranty, or need replacement parts. You can reach us through Email at support@bigbackyard.com; Visit www.bigbackyard.com and use the live chat feature; or Call toll free 1-877-966-3738.<br /><br />-The Big Backyard Customer Experience Team

Apr 14, 2021
Tracymc22
1 out of 5 stars review

VERY SMALL!

From the photo in the advertisement, the club house floor and top of slide would be approximately 5'0-5'1 it in fact is more like 4'8 very short very low to the ground. The photos are absolutely a misrepresentation in the overall size of the unit. It's fit more for a 5yr old(at the oldest) and under. With that large of price point, you can buy a much bigger swingset that your child can actually use more than one year.

Review from kidkraft.com
Helpful?6WH0TR8MMBR415282965944
reply from Consumer Engagement

Thank you for your valuable feedback. We're sorry that the size of your outdoor playset did not meet your expectations. We hope your family still gets plenty of joy and play out of it.-The KidKraft Customer Care Team #04002

Mar 9, 2016
newbarb318
1 out of 5 stars review

Free installation is a joke!

I ordered this product on February 12, 2016 and it was delivered to my house on February 25, 2016. It is still sitting in my garage waiting to be put together because I cant get a straight answer from nobody. I read an earlier review about the guy who could get his installed, and I also read the reply about someone is suppose to contact you as soon at product ships. Well I did not have anyone contact me, so as soon as I got my swing set I started calling. I called big backyard customer support (which is in Canada and I live in Louisiana) and after getting shuffled from person to person, put on hold 20 million times and even "I have to send an email to so and so but if you don't hear from me by such and such date call me back". We have talked to Sarah at one company, then heather at another company, and now Stephanie in Florida who was suppose to call us back on Monday March 7, 2016, but of course nothing. I feel like I am getting the run around. So now I am in the process of calling Sam's Club to return the item so I can go buy a swing set from another company. I may have to pay a little more, but at least it will actually be put together instead of laying in my garage.

Helpful?6WH0TR8MMBR415282965944
Jun 20, 2021
Marie
5 out of 5 stars review

Verified Purchase

Play set

Great quality material. Manageable set up. Kids love!

Review from kidkraft.com
Helpful?6WH0TR8MMBR415282965944
Jul 2, 2020
Rachel E.
4 out of 5 stars review

Verified Purchase

Very Happy

Very happy Took! Took less time to put together. The only thing I don't like is that the finish is peeling in a few spots.

Review from kidkraft.com
Helpful?6WH0TR8MMBR415282965944
Jun 5, 2020
Fern
5 out of 5 stars review

Verified Purchase

Great playground

Took about 11 hours to assemble. Define ltu a 2-3 person job. Instructions were very clear. My 3 year old daughter loves it

Review from kidkraft.com
Helpful?6WH0TR8MMBR415282965944
Jun 21, 2021
Mia
2 out of 5 stars review

Verified Purchase

Could definitely use a better instruction manual

Very good quality of wood/materials. But could definitely use a better instruction manual & some smaller pieces could be assembled before shipped.

Review from kidkraft.com
Helpful?6WH0TR8MMBR415282965944
reply from Consumer Engagement

Thank you for taking the time to provide your feedback! We apologize that the assembly process was frustrating, and we're happy to pass this feedback on to our Product Development team. -The KidKraft Customer Care Team +1 (800) 933-0771 #01001

Mar 13, 2019
SusanD82
4 out of 5 stars review

I bought this same swing set 8 years ago and it was only $500. Why has the swing set gotten so expensive? This swing has held up well for the past 8 years. It will need a fresh coat of stain every year.

Review from walmart.com
Helpful?6WH0TR8MMBR415282965944
Jun 8, 2015
swimgal
4 out of 5 stars review

Alright set

Set is definately for smaller children, however the set is very sturdy and good quality wood.

Helpful?6WH0TR8MMBR415282965944
reply from Supplier Response

Thanks for the review! Let us know if there is anything you need help with, we are here each and every step of the way! -The Big Backyard Customer Experience Team