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Member ratings & reviews for
12K BTU AC 2018
4.7 out of 5 stars
stars286 ratings281 reviews
  1. 5 stars79% (227)
  2. 4 stars15% (44)
  3. 3 stars2% (7)
  4. 2 stars1% (3)
  5. 1 star2% (5)

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Showing 31-40 of 281 reviews
Sep 28, 2017
adyer
5 out of 5 stars review

Verified Purchase

great price - great unit

really good price

Helpful?5NRU37HGHNKX15271023436
Aug 13, 2017
Nimrodsmom
5 out of 5 stars review

Verified Purchase

Great price

Works great

Helpful?5NRU37HGHNKX15271023436
Jun 1, 2019
JOHN
5 out of 5 stars review

Verified Purchase

Great item

Works great

Helpful?5NRU37HGHNKX15271023436
Aug 27, 2017
NeonLeon
1 out of 5 stars review

Do not purchase this AC

I purchased this AC about 1 month ago and returned it yesterday. It vibrated, squeeked, and makes the worse noise when it runs. It seems to run rough, and jerks loudly when the compressor is cycling off and on. Loud enough to wake me and my wife when we are sleeping. I feel the quality of the machine is terribly poor. The venting is made of exposed styrofoam. The styrofoam is installed in pieces and so all the seams squeak when the machine is running. I tried reposition foam and insulation and nothing helped. I finally had enough and returned it.

Helpful?5NRU37HGHNKX15271023436
reply from GE Answers

Hello,Thanks for the review! We're glad you chose GE Appliances. We appreciate your business and we're always receptive of customer feedback. We're deeply sorry for the issues you had with your air conditioner and we're glad you took advantage of your warranty. We'll definitely pass along your comments to our product design team for future improvements. Thank you for your patience and have a great day!-Sylvia@GEA

Aug 6, 2017
Smop
5 out of 5 stars review

Awesome Air Conditioner

Bought this because our 10000 but wasn't cutting it in the south Louisiana heat and humidity. Easy installation and finally a cool place to rest. We went back and forth between this and a portable a/c and very happy we chose this one. Would definitely recommend to anyone.

Review from geappliances.com
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Jul 6, 2016
Ciam2sexy
5 out of 5 stars review

Powerful

Bought this in advance of 90 degree weather pattern and high humidity. Energy Saver mode is amazing. Pretty much just like having central air as this unit detects the temperature of the room, and shuts off when desired temperature is achieved and resumes cooling when temperatures rise.

Review from geappliances.com
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Jul 18, 2019
XionTawa
1 out of 5 stars review

Stopped working in 11 months.

This product has never been all that great for a 12k BTU wall unit, but it did it's job. That is until last week. The unit only cools for 10 mins and then displays an E8 error. I have contacted support and hope to receive a replacement unit but I am not holding my breath.

Review from geappliances.com
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reply from GE_Appliances

Hello XionTawa. Thanks for your review. We apologize for the experience and the customer support team will be able to assist with this. Sincerely.

Jul 24, 2016
traluvsfrogss
5 out of 5 stars review

So far.... it's an AWESOME AC!!!

We bought this last night because after 7 years, our old GE AC went out. This is an awesome AC! It's in our huge bedroom and we've had the door to the rest of the house open all day and it has brought the temp way down throughout the whole house. It's actually freezing in our bedroom! I searched and read so many reviews on tons of units, but I am so glad we purchased this one and the price was excellent for the quality. I hope it continues running like this, but if it doesn't, I'll be sure to change my review.

Review from geappliances.com
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Jul 17, 2016
Treeman65
5 out of 5 stars review

Works Great!

I installed this air unit in my 500 square foot garage in hopes of cooling it off a bit in the summer (Oklahoma gets quite warm in the summer). My garage is not insulated so I was amazed that it cooled down the garage even in the hottest weather. The price was great as well. I'm very happy with the purchase.

Review from geappliances.com
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Jun 3, 2020
Joe From Toledo
3 out of 5 stars review

GREAT when it Works..

Here were we live the summer hear really only gets hot hot maybe 3 months a year. So, one would assume a quality air conditioner would have no trouble here. Well after dealing with locally bought pre-owned air conditioners for most of the 2018 summer I finally had had enough. Talked for the landlord and he agreed to let me use some of the rent towards a nice new AC. So picked this GE AEW12AXL1 and was so excited to install it. First night was GREAT! Cooled the entire 900 sqaure foot apartment with ease despite it being around 100 during the day and close to 80-85 at night. Then it began... For whatever reason despite the setting this AC will just docide it's done cooking and shows a very basic error on the sceeen. Hard to explain how the error code looks but kinda like a backwards 3 and maybe an 8 after. But when this happens it will blow warm air forever until I power cycle it which sucks on nights when I would like to do things like idk... Sleep? Instead I have to check it every half hour to hour to make sure my family can sleep . Called Walmart right away and was told "sorry, despite your receipt you need to call GE" so I did.. GE had me run thru a short list of scripted troubleshooting sentences and the. Was told I could ship it to GE. Are u kidding me? So told the GE rep shipping it would be pointless, by the time I do that considering how heavy and big it is, I could have probably bought a new one. Anyway sorry for the long review but at the end of the day, I'll never buy an appliance again from any company that makes returning or even repairing there product this ridiculous. Sad part is due to my income or lack there of..It's June 2020 and I'm still stuck with. Still having to deal with the cold to warm issues. However I will admit.. When the AC does work properly it's great. Trouble is that's rare.

Review from geappliances.com
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