Thank you for contacting Step2. We are sorry and apologize about your product or part issue. Please contact us at 1-800-347-8372 Monday - Friday 8AM-5PM during normal business hours and ask for a Consumer Service representative who will assist you in order to find a resolution to your satisfaction. This includes sending any necessary replacement parts at no charge with proof of purchase if product within 3 year warranty. Regards, Step2 Consumer Service

Thank you for contacting Step2. We are sorry and apologize about your issue, missing or damaged parts.<br /><br />Please contact us at 1-800-347-8372 Monday - Friday and ask for a Consumer Service representative who will assist you in order to find a resolution to your satisfaction including sending any necessary replacement parts at no charge with proof of purchase.<br /><br />Regards, Step2 Consumer Service

Thank you for contacting Step2. <br /><br />Please note that we provide location points and not holes for screws as shown in the product instructions.<br /><br />The pointed metal screws provided are self-tapping and will pierce the pliable plastic and form their own threads into product. <br /><br />Save time up front by using the correct size screwdriver type and head size to avoid wiggly screws during assembly.<br /><br />Align the screw top with the screwdriver and apply direct downward pressure or force onto screw by turning slowly with screwdriver. The screw will drive into the plastic and create a hole. This would be the same or true of driving screws into a wood board such as decking or a 2 by 4 without a hole. <br /><br />Think about hanging a picture on the wall of your home, if you put a new nail into an existing hole it would not have a strong hold. It is much better for you to create the hole yourself, so that every item is guaranteed complete alignment for the best and strongest results.<br /><br />If needed or preferred, you can use a small nail with a hammer and pound a nail into plastic a bit to create a starter hole and then take out install screw. A power screwdriver or rechargeable drill can also be used to aid installing screws but be cautious as we do not always recommend as driving screws in too far with too much torque can strip out the plastic and cause other damage.<br /><br />Please watch our assembly tips &amp; tricks video on our website at www.step2.com about screw installation.<br /> <br />Regards, Step2 Consumer Service