Hi there Janet, thank you for reaching out to us. We can look into adjusting your picture settings for you, so we hope you'll reach out to us at 833-978-3323.

Hi there Briana, thank you for reaching out to us. We're sorry to hear you are having issues with the television's sound. We do wish to look into this issue for you, so we hope you'll contact us directly at 833-978-3323 for further assistance. We hope to hear from you soon!