Hi there Clarissa, thank you for reaching out to us. We are happy to hear that the store was able to assist you further, but if you did have other questions or concerns, you can reach us directly at 866-309-5962.

Dear Ron, Thank you for your review. We hope you continue to enjoy your Philips Roku TV.

Dear Sue, TV screen sizes are measured diagonally. TVs are measured diagonally because it provides a standard way of comparing the size of different TVs, regardless of their aspect ratio (the proportion of the width to the height of the screen). The diagonal measurement gives an overall sense of the size of the TV screen. Additionally, measuring the screen diagonally takes into account both the width and height of the screen, providing a more accurate representation of the screen size than simply measuring one dimension (such as the width or height).

Dear Katherine, Thank you for your review. We hope you continue to enjoy yoru Philips Roku TV.

Hi there, Thank you for sharing your review here with us. We're sorry to hear you’re having these difficulties with your Philips Roku TV 4000 Series. Obviously, that should not be the case! We'd like to take a closer look at this for you to see how we can help. At your earliest convenience, please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://philips.to/fb247), and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards,