Dear Customer, Philips strives to provide the best product experience to all our customers Although we maintain the highest quality control standards possible, no manufacturer produces 100% perfect products. Based on your description, it sounds as if you have received a product that does not function as it should. Please contact the Philips Customer Care team at 1-866-309-5962 and we will be happy to diagnose the issue further and discuss available options.

Dear stacy, Thank you for your review. We hope you continue to enjoy your Philips Roku TV.

Hi there Duane, thank you for reaching out to us. We're sorry to hear you've had this issue with your new television. The store does have a 30-day return policy. Or if you would prefer, you can reach out to us directly for assistance at 833-978-3323.