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Customer reviews for Member's Mark Avalon 4-Piece Deep Seating Set - Brown for
Member's Mark Avalon 4-Piece Deep Seating Set - Brown

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Showing 11-20 of 35 reviews
Mar 26, 2021
Mark
5 out of 5 stars review

Verified Purchase

Great set

Happy with the build quality

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Jul 26, 2021
Mandy
4 out of 5 stars review

Verified Purchase

Gorgeous but arrived damaged

I love this set, it's beautiful and looks amazing on our deck! However, it arrived damaged. The couch frame is bent and one of the chairs has a big rip in the arm rest. Bummer.

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reply from Product Manufacturer

Hello Mandy- We are happy your are pleased with you purchased and are sorry to hear a portion of your set arrived damaged. For further assistance, please contact our customer service department at 1-888-690-9800 between the hours of 8:00am - 5:00pm pst.

Jul 22, 2022
Damanda
3 out of 5 stars review

Nice But Damaged.

This set was exactly what I wanted, but like half the damaged. The couch frame is bent and the foot hardware is janky. This set is too expensive to be bent and janky. If it hadn't arrived damaged I would have given it Five stars. It is nice and big with deep seats and comfy cushions. Each piece comes with a high quality cover. The resin weave is open and soft, different from other sets I considered. The shipment arrived on time and the outside boxes were not damaged. For me, this means it was probably already bent at the packing stage. That's something that could be resolved with quality control. Lastly, it would be better if the process of exchanging/returning/replacing was easier for the buyer. Most people don't have the resources to ship something this size back or even load it for a trip to the store. Photos attached, the bent side front/back/under.The not bent side for comparison and the janky foot hardware. Now it won't let me add photos, I'll try again once posted.

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reply from Product Manufacturer

Hello Damanda,We are sorry to hear you have received your Avalon Set with damaged pieces. We want to make sure we get this resolved for you as quickly as possible. Please contact our customer service department at (888) 690-9800 between the hours of 8:00 AM - 5:00 PM PST so they could further assist you.Thank you,Jerome

Aug 8, 2020
Jerry2000
1 out of 5 stars review

Sofa chair damaged

Our set arrived yesterday. A few hours after unpacking and assembling all the pieces, we noticed one of the sofa chairs was damaged (ratan was ripped). We had cut up the packing boxes by then to dispose them off. We now have to deal with return and replacement. What a pain!

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reply from Product Manufacturer

Hello Jerry2000, We are sorry to hear about the damage that occurred to your set. If the issue has not already been resolved, would you please contact our customer service department so that we may assist? Our team is available at (888) 690-9800.

Mar 21, 2022
Phill
4 out of 5 stars review

customer service issues

Overall love the furniture, very comfortable. I am in need of replacement cushions for my sofa. It was really hard to originally track down the customer service number. I only found it through reading reviews. Once I called the customer service line I was told that replacement cushions are not available and my only option was to periodically check the website to see if they are listed now. Right now the sofa is a useless piece of yard garbage. I'm willing to purchase the cushions. I just need an option.

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reply from Product Manufacturer

Hello Phill,I apologize we were not able to assist you obtaining replacement cushions for your sofa. You may check back with us periodically to see if we were able to get a replenishment for the cushions so that you may be able to place an order. Please feel free to contact our Customer Service Department at (888) 690-9800 between the hours of 8:00 AM - 5:00 PM PT should you have any further questions.Thank you,Jerome

Aug 31, 2020
Jamie
4 out of 5 stars review

Avalon seating set

We purchased this set at Sam's club and it was packaged like nothing I have seen. Instructions would have been nice to dis assemble. We love the furniture and it is very comfortable. Cushions slip a little after sitting for a while. Couch is super long. Came with covers for protection.We would purchase again.

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reply from Product Manufacturer

Hello Valued Member- Thank you for your feedback.

Sep 26, 2020
MaryJane
3 out of 5 stars review

MISSING ITEMS -

I bought this because I wanted a set that was already assembled as I don't want to have to screw together each piece. This DID come fully assembled in a huge box.. REALLY HUGE. The other reason I got this was because it comes with custom furniture covers. These covers are clearly listed on the packing list but were missing at the time of delivery. So now I have to deal with Member Mark services to determine how to proceed. It IS however a very nice set! I would have given it 5 stars if it was the complete set I ordered.

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reply from Product Manufacturer

Hello MaryJane- Thank you for your feedback. We are sorry to hear you were missing the furniture covers from your set. Please contact Customer Service Department at 1-888-690-9800 Monday - Friday 8:00 am to 8:00 pm PST.

Feb 12, 2021
J Foltz
5 out of 5 stars review

Verified Purchase

Check all furniture before excepting.

Love the set! Not in love with the scuff marks.

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reply from Product Manufacturer

Hello J Foltz- Thank you for the 5 star review! Please contact Customer Service Department at 1-888-690-9800 regarding the scuff marks.

Feb 1, 2021
Chris
2 out of 5 stars review

Verified Purchase

Comes with it's share of problems.

Damage to Couch, Missing Hardware for Table

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reply from Product Manufacturer

Hello Chris, We are sorry to hear of the damage to your couch and the missing hardware. If you have not already done so, would you kindly contact our customer service department at (888) 690-9800 so that we may assist?

Jul 5, 2021
Lisalulu
5 out of 5 stars review

Verified Purchase

Beautiful Set

We absolutely love this set. Cushions are very comfortable and the depth is perfect. Would absolutely recommend!

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reply from Product Manufacturer

Hello Lisalulu- Thank you for the 5 star review. We are happy you are pleased with your purchase. Should you have any questions/concerns please feel free to contact our customer service department at 1-888-690-9800 between the hours of 8:00am - 5:00pm pst.