Customer reviews for LG 6.3 cu ft. Gas Slide-In Range with ProBake Convection forMember photos
LSGL6335F control panel does not light up
I like the stove but the panel only shows temp and time ,the rest I have to use my phone flashlight. I called thinking this can be repaired but no it does not light up. This is very annoying. Who designed this and why did they this no back light was a good idea, ugh. the newer models have it lit up now.
Your suggestion of how to improve our product and customer experience is very helpful. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. -Cazz
If you like a spotless stove do not get!!
I love the cooking and features on this stove but the bummer caps do not stay clean! If you get anything on the caps you are REQUIRED to clean them after use or you will have an ever lasting stain on them. Honestly this stove is amazing but material selection of the bummer caps is extremely flawed. I’ve cleaned with soap and water per users manual useless, tried baking soda and vinegar useless. I am so disappointed to have a beautiful stove with horrible looking caps.
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Impossible to clean
[This review was collected as part of a promotion.] Love the performance and features but cleaning even after one use is impossible. Used the included griddle for the first time resulting in badly stained burner and cap. Used recommended mild dish soap to no avail. This can’t be right??
Hello there! Thank you for sharing your experience using your LG Range with us. We'd love to help you keep it looking brand-new! Mild detergent is an excellent place to start for removing those tough stains! If that hasn't improved, we recommend following the steps in our cleaning guide here: https://shorturl.at/5Nv1y. If you still need help, you can reach us on social media @LGUSSupport. Please include your model number; our team will get started helping out immediately! *Joseph
Poor User Interface
[This review was collected as part of a promotion.] This rating is not fair but I need LG’s attention. The User Interface ((UI), in this case, the control panel display, which is the interface to the user and should be of high quality to provide the user a good experience. Unfortunately, on this product the UI is extremely poor due to lack of lighting and visibility of the labels. I don’t understand how a technology company can produce such a poor UI. This shouldn’t have passed Quality Engineering and should have been rejected by management. I have a product that I need to use a flash light to see the labels every time I need to use it which is multiple times a day causing frustration. LG should fix this issue long term and should provide a stick on mask with bright and clear labels that can be seen without requiring a flash light. Very frustrated and disappointed customer.
Hey there! Thank you for your honest feedback on the display panel of your LG range. We're always looking for ways to improve the ease of use and visibility of the panel in all lighting conditions, so your feedback is very helpful. To help improve the visibility of the panel, we recommend brighter overall lighting by turning on any additional lights available or trying the inclusion of any available natural lighting. We'll be sure to pass your feedback to the team! If you ever need help with your LG range in the future, you can find us on social media @LGUSSupport. We're always here and eager to help! *Joseph
This oven is awful cooking pizza
[This review was collected as part of a promotion.] We purchased this oven because of the features and ratings. What it does well is: bakes, roasts, air fry, clean, looks great. What it doesn’t do well is brown the bottom of my pizza. I’ve cooked Sicilian pizza in gas ovens for ever. This is the first convection oven I tried. It did an awful job. The top of the pizza cooked and browned well, but the bottom of the pizza Didn’t brown at all. Even using olive oil on a dark pan. We are really disappointed with the way this cooks pizza. My 30 year old gas oven cooks pizza much better. Now I’m stuck with this.
Hello there! We are committed to providing you with the finest LG products for your home, and we are truly sorry to learn that your LG oven is not functioning as expected. Nevertheless, if there is anything we can do to assist you in the future, please don't hesitate to contact our social media team for a more direct means of communication. We are just a private message away! ~Rita
Really wanted to love it…
Really wanted to love this oven…bought an entire LGkitchen suite and laundry setup during a recent renovation. The cook options are wonderful and the temperature spot on. Unfortunately, the heat coming from the back vents has permanently stained (burned?) my white quartz backsplash an ugly yellow color. This most likely happened during the self clean cycle because of the high heat. Wish LG made some sort of heat deflector that I could add to the back to direct that high heat away from the back wall. Now I’m forced to replace that section of the backsplash with something that can withstand the intense heat. LG should offer an optional add on to address this problem. I consider this an epic design fail. A real shame.
First and foremost, We would like to thank you for taking the time to provide feedback on your experience with LG. We genuinely value every review, as it helps us identify areas for improvement and continually strive to provide exceptional service. We regret the issue with your backsplash, We would like to recommend using a clear wall protector that is heat resistant, and can be purchased at most retailers. ~Tanisha
Lovely to look at and lovely to Cook with
Purchased this appliance almost 4 weeks ago and have used all features except the air-fryer. I'm delighted with burner, broiler and oven performance. I'm even more pleased because I was warned that a stainless steel top was more difficult to clean. So far with minimal effort it's been a breeze to keep it clean and shiny with a stainless steel cleaner as suggested in the instructions. Grates have also been easy to wipe down. Only disappointment was the griddle which didn't seem to heat evenly and pancakes were not cooking at the same rate of time. I may have not preheated long enough.
Hi, Susan! We appreciate you sharing your experience with your LG Range. It’s great hearing how much you’re enjoying the burner, broiler, and oven performance, and that keeping the stainless‑steel top looking sharp has been a breeze. The smooth‑sliding grates and overall ease of use really shine through in your review. The note about the griddle is helpful too—preheating a bit longer can definitely make a difference! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Love the style
[This review was collected as part of a promotion.] I love the style but the burners don’t always come on even after waiting 10 seconds. So I try again; sometimes that works, sometimes not. LG repairman was here, cleaned out the burners but it’s still not right. He said it can take 10 seconds to light.
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Deficient Electrical
[This review was collected as part of a promotion.] I bought this stove about a year and a half ago and the electric panel and oven are not working anymore. Looked into repairing it but it was almost as expensive as the cost of a new range. Would not recommend this product to anyone
Hey there! We truly wish your experience could have been better, and we hope that there's still time to explore options to get you back to enjoying your stove as soon as possible. Please send us a private message on social media to @LGUSSupport with your contact information, so that we can assist you. We're always here to support you. ^ Diego
Great upgrade but still needs a bit of design work
My wife and I love our new range. One problem that I found as the "dishwasher"is that I can't clean the back air vents.They get oil splatter from the cooktop and there is no way of removing them for cleaning. This problem needs to be redesigned! I have taken a Q-tip and tried to clean between the grates but that is a royal pain.
Hi. We appreciate you sharing your experience with your LG range, and the way you described keeping everything spotless really shows how much care you put into your kitchen. Noticing how the back air vents collect splatter and how tricky they are to reach gives us helpful insight into how the LG unit fits into your daily routine. Feedback like this is exactly what helps highlight where design improvements can make a real difference. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James.