Your honest feedback is important to us. We value your comments, and we aim for the best customer satisfaction possible with our products. Your review is important for our whole team and will be considered for our future product development. Allow us to check what we're able to help you with regarding your LG cooking appliance concern. Please send us a private message on Facebook or Twitter at @LGUSSupport or reach us at our customer service line at (800) 243-0000. -Cazz

Hey there. Thank you for sharing your experience with us. We're very concerned to hear about the issues you're having with your new range, especially as a long-time LG customer. The situation you've described—a new appliance top that is difficult to clean and is showing signs of rust after only four months—is something we'd love to try and help with. Here's some information from our LG help library that may be able to assist you: https://shorturl.at/p44GS. To give your case the specific attention it needs, please send us an email with your range's model and serial number, and any photos you may have of the rust. We'll personally look into this for you and work towards a resolution. We are committed to making this right. ^ Diego

Dear Valued Customer, Thank you for sharing your experience with your LG LSGL6335F range. We’re truly sorry to hear about the issues you’ve encountered with the burners and understand how frustrating this must be, especially after the warranty period. If you are open to assistance, please contact our LG CareQ Team at 1-888-542-2623. Having your bill of sale handy will help us access your case details and explore any possible solutions. Sincerely, The Electronics Team

Hey there. We understand your significant disappointment with your LG Gas Range Oven, as the control panel and oven stopped working completely after only 3.5 years. It's certainly disheartening when an essential appliance fails unexpectedly, even though your other LG products are working fine. We want to help explore every possible avenue to bring a wonderful resolution for you. Please send us a direct message @LGUSSupport with your range's model number, serial number, and purchase date. We're confident that once we have all the specifics, we can work towards a path that addresses your concerns. ^ Diego