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Sams Club
Sams Club
Customer reviews for ProForm Trainer HL Elliptical for
ProForm Trainer HL Elliptical
2.3 out of 5 stars
stars8 ratings8 reviews
  1. 5 stars25% (2)
  2. 4 stars0% (0)
  3. 3 stars13% (1)
  4. 2 stars0% (0)
  5. 1 star63% (5)
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Showing 1-8 of 8 reviews
Sep 10, 2025
STEPHEN
5 out of 5 stars review

Solid machine

This is a solid machine; may be short on some of the bells and whistles, but a solid machine. I use it on level 8 (shows 22 levels) and gives me a solid and low impact workout. I've owned allot of machines across the board, and this is my favorite all time.

Helpful?6MN95LZZ4L6X15243560231
Dec 26, 2024
VegasKim
5 out of 5 stars review

Love the Hiit machine

This used to be called a Hiit machune because it is not a true elliptical or step machine. It does not connect to iFit programs and guve control over the programming the way to pther devices do, however, nothing brings your heart rate up the way this does!

Helpful?6MN95LZZ4L6X15243560231
Apr 9, 2025
chochoholic
3 out of 5 stars review

Question

So does this mean you cant use it without the connection ot he programming

Helpful?6MN95LZZ4L6X15243560231
reply from iFIT - MANUFACTURER

Hi Chocholic, Yes, you may use our machines in manual mode. No subscription is required. You can reach out to us with any questions that arise at my.iFIT.com Thanks, Proform powered by IFIT

Sep 10, 2025
Richard
1 out of 5 stars review

Do not buy this machine or do business with pro-form. We used to have one of these machines and it had great programs built into it. This thing does not, and the customer service lied to me on two calls that there were manual programs built in without paying a $40 a month subscription. Finally, after wasting lots of my time, one of their reps confessed that there was nothing except the manual program that you have to change the resistance yourself. Shame on these companies that want to hook you into subscriptions and I wish Sams Club had done a better job of saying this upfront. As a matter of fact to protect their members, they shouldn’t even carry these types of exercise equipment.What a rip off.

Helpful?6MN95LZZ4L6X15243560231
reply from iFIT - MANUFACTURER

Richard<br /><br />We are very sorry for the miscommunication regarding the features built into our Trainer HL Elliptical. We understand how this is frustrating and appreciate your feedback regarding this product and the service you received. Your input will help us to further improve our products and services. <br /><br />If you have any further questions for us, feel free to reach out to us directly at my.iFIT.com.<br /><br />Thanks! - ProForm - Powered by iFIT

Apr 16, 2026
Justin
1 out of 5 stars review

My review is largely on the experience of dealing with Sam's club after placing the order. The product is great and works well. My issue lies with placing the order and it showing before and after checkout 'delivery and set up included'. One would think this would include in home delivery and product installation. After getting the run around for a week via phone, chat, and email, I'm told I have to purchase separate Angi installation of I want set up as it stated and that nothing would be done about it. The order was placed via the mobile site and I included screenshots showing delivery and set up included, but Sam's Club didn't care and said they'd relay the possible mistake. If they said this right away that would've been more acceptable than wasting hours dealing with the issue to be told sorry you're out off luck.

Helpful?6MN95LZZ4L6X15243560231
reply from iFIT - MANUFACTURER

Justin<br /><br />We are very sorry to hear that you did not receive the elliptical set up you had paid for and anticipated. We understand how frustrating this situation is and appreciate this information so we can look in this. Sam’s Club manages their own inventory, shipment, delivery, and assembly of our products; which is why we recommend continuing to work with them on this.<br /><br />As the manufacturer, we are here to help. If you need further assistance, please don’t hesitate to contact us directly at my.iFIT.com so we can speak with you.<br /><br />Thanks! - ProForm - Powered by iFIT

Sep 11, 2025
CASSANDRA
1 out of 5 stars review

Do not buy! Console broken and they want to charge for a replacement and charge for installation. Warranty is a joke!

Helpful?6MN95LZZ4L6X15243560231
reply from iFIT - MANUFACTURER

CASSANDRA<br /><br />We are sorry that the console on your machine isn’t working and that you didn’t receive the help you feel you deserve. We stand behind our products and their included warranties. Please contact us at my.iFIT.com so we can learn more about your situation and experience to readdress this.<br /><br />Thanks! - ProForm - Powered by iFIT

Feb 15, 2026
sreerm
1 out of 5 stars review

So much noise so annoying don’t buy

It is us failed product it makes lot of noise so annoying. Please don’t buy this not worth it.

Helpful?6MN95LZZ4L6X15243560231
reply from iFIT - MANUFACTURER

Sreerm<br /><br />We are sorry that your elliptical seems to be making too much noise. This unit is designed to be as quiet as possible, but due to the nature of the machine, it will give off some noise. This noise shouldn’t be excessive. We would like to speak with you and assist further with your unit. Please contact us at my.iFIT.com so we can look into this for you.<br /><br />Thanks! - ProForm - Powered by iFIT

Apr 24, 2025
TM
1 out of 5 stars review

Delivery to outside only

It would have been nice to know they don't deliver inside. They left it outside on my driveway. I live with children and have nobody to help me move it in until tomorrow.

Helpful?6MN95LZZ4L6X15243560231
reply from iFIT - MANUFACTURER

Hi TM,<br /> Thank you for taking the time to leave us feedback on the issues you have encountered with your delivery. We appreciate your valuable feedback and honest opinion as we work to improve our services! You can reach out to us with any questions that arise at my.iFIT.com <br /><br />Thanks, Proform powered by IFIT